Operational Manager Outlet

About the role

As Operational Manager, you are the operational bridge between the CEO and all outlet Supervisors. You own multi-outlet performance — sales, speed, quality, and SOP compliance. You make sure every outlet runs the NUI way, every day, without founder dependency. You report directly to the CEO.

Key responsibilities

• Monitor daily sales, speed of service, and waste across all 5 outlets
• Hold SPVs accountable to KPIs — revenue, cost, and service standards
• Identify underperforming outlets and drive corrective action fast
• Ensure SOP compliance across all locations consistently
• Conduct regular outlet audits — food quality, hygiene, presentation
• Escalate and resolve operational issues before they reach the CEO
• Coach and develop outlet SPVs into strong, independent team leaders
• Support onboarding and training of new outlet teams during expansion
• Manage shift coverage gaps and crew performance issues
• Submit weekly outlet performance reports to CEO

About you

• Minimum 2 years experience managing multiple F&B or retail locations
• Proven experience managing teams of 7 people
• Strong operational mindset — measure first, decide second
• Bali-based or able to relocate immediately
• Fluent Bahasa Indonesia, conversational English
• Must own a motorbike
• Experience in fast-casual, QSR, or franchise F&B environment
• Familiar with healthy food or wellness market
• Has built or implemented SOPs in a multi-outlet setting
• Comfortable with Google Sheets and POS data