Operational Performance Principal

Ofwat

We regulate the water sector in England and Wales, https://www.ofwat.gov.uk/jobs/make-a-splash/

Requirements of the role

We have an opportunity for an Operational Performance Principal to join our Operational Performance and Data Strategy Team within the Delivery Directorate.

The Operational Performance Principal role sits within the Delivery Directorate. The Directorate supports Ofwat’s objective to be an assertive voice in strategic and investment decision-making for the sector, working with other regulators and governments by shaping the future direction and transformation of the sector through alignment with government and other stakeholders, and leading innovation.  The Directorate drives up sector and company performance by regularly, visibly, and proactively challenging companies on their performance, using data and operational expertise.

Working closely with colleagues within the Delivery Directorate and across Ofwat, you will identify areas where analysis and insight is needed, developing approaches to extract insights, understanding the application of that insight to the sector and communicating your findings; influencing how we deliver our strategic goals. You will play an important role in delivering our strategy and will need to be able to respond flexibly to the needs across the organisation.

A key aspect of the team’s work is the publication of our annual Water Company Performance Report (WCPR). This role will interact with, and influence the WCPR, through the performance insight the team generates and evaluates. The team is also a key part in the implementation of our Turnaround Oversight Regime (PR24 final determinations) and how we monitor and hold companies to account for poor performance.

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Location

Birmingham, London

Contract type

Full time, Job share, Loan, Part time, Permanent, Secondment

Profession

Analysis, Data, Operations, Policy, Project manager, Regulation, Stakeholder Engagement, Strategy

Working pattern

Flexible working, Hybrid

Closing Date

25/10/2026