Operational Quality Technician

Carmel Cannabis is looking for a detail-oriented, motivated and dependable Operational Quality Technician to join our team.

Reporting to the Senior Quality Manager / Quality Assurance Person (QAP), this role provides Quality Assurance (QA) and Quality Control (QC) support across our facility, including production, processing, packaging, labelling and inventory activities.

The Operational Quality Technician plays an important role in ensuring our processes and products meet Carmel’s quality standards and comply with the Cannabis Act, Cannabis Regulations, Good Production Practices (GPP) and other applicable regulatory requirements.

We’re looking for someone who is organized, adaptable, works well under pressure and brings a positive, collaborative attitude to the team.

Key Responsibilities

Quality Assurance & Compliance

• Perform Quality Assurance and Quality Control activities in accordance with established Standard Operating Procedures (SOPs).
• Monitor production and operational activities to ensure compliance with GPP and applicable regulatory requirements.
• Identify, document and communicate quality concerns, deviations and potential compliance risks.
• Support investigations, root cause analysis and corrective and preventive actions (CAPA).
• Assist with Health Canada, CRA, internal and third-party inspections and audits.
• Support continuous improvement of quality processes and procedures.

Documentation & Batch Records

• Issue batch records and other required production and quality documentation.
• Review completed batch records, logs and forms for accuracy, completeness and compliance.
• Work with Production and Inventory teams to prepare batch records for review and release by the Quality Assurance Person (QAP).
• Verify the accuracy of shipping documents, product labels, inventory records and other operational documentation.
• Maintain accurate and complete records in accordance with established procedures.

Inspections, Sampling & Quality Monitoring

• Conduct in-process quality checks and collect samples throughout production and processing.
• Prepare and coordinate sample submissions to third-party laboratories for analytical testing.
• Inspect incoming production materials and packaging components and release them for use when authorized under established procedures.
• Conduct routine quality inspections of production areas, equipment and operational processes.
• Verify production rooms and work areas meet established quality requirements before operational activities begin.
• Perform immediate quality risk assessments for unexpected incidents, contamination concerns or other potential product quality issues.
• Escalate quality concerns and assist with appropriate corrective actions.

Training & Operational Support

• Assist with employee training on quality procedures, GPP requirements and updated SOPs.
• Record customer and product complaints and support investigations.
• Communicate quality issues clearly and collaborate with other departments to resolve them.
• Support Production, Processing, Packaging, Inventory and Warehouse teams as needed.
• Maintain a safe and organized work environment.
• Perform other related duties as assigned by Management.

Qualifications & Skills

Required

• High school diploma or equivalent.
• Strong attention to detail and commitment to accuracy.
• Good organizational, time management and multitasking skills.
• Basic mathematical skills and ability to verify quantities and calculations.
• Ability to follow detailed instructions, written procedures and established SOPs.
• Strong communication and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Comfortable working in a fast-paced production environment and managing competing priorities.
• Dependable, adaptable and willing to learn new processes.
• Ability to remain organized and focused during audits, inspections and time-sensitive operational activities.
• Must be available and willing to work both day and night shifts, with flexibility to accommodate changing operational schedules.

Preferred

• Post-secondary education in Quality Assurance, Science, Biotechnology, Food Science or a related field.
• Previous experience in Quality Assurance, Quality Control or a regulated manufacturing environment.
• Familiarity with Cannabis Regulations, GPP, GMP or other quality management systems.
• Experience with batch record review, inspections, sampling or quality documentation.
• Knowledge of deviation investigations and CAPA processes.
• Proficiency with Microsoft Office and electronic record-keeping systems.
• Interest in cannabis and a commitment to maintaining high product quality standards.

Physical Requirements & Working Conditions

• Ability to sit, stand or walk for extended periods while completing assigned duties.
• Ability to lift and handle materials weighing up to 30 lbs, with reasonable accommodation where applicable.
• Good manual dexterity and hand-eye coordination.
• Comfortable working in production, processing, packaging and warehouse environments.
• Regular exposure to cannabis plants, plant materials, pollen and production-related dust.
• Must follow all workplace health and safety procedures, including the use of required personal protective equipment (PPE).
• Flexibility to work extended hours and occasional weekends as operational requirements dictate.

What We’re Looking For

At Carmel, we take pride in producing high-quality cannabis, and we believe that quality starts with our people.

We’re looking for someone who takes ownership of their work, pays attention to the details and understands the importance of following established procedures.

The ideal candidate communicates openly, approaches challenges with a solutions-focused mindset and contributes positively to our collaborative, good-vibes team environment.

Additional Information

Vacancy Disclosure: This posting is for an existing vacancy.

Accessibility & Equal Opportunity: Carmel Cannabis is committed to providing an inclusive and accessible workplace. We welcome applications from all qualified candidates and provide accommodations for applicants with disabilities throughout the recruitment and selection process upon request.

Pay: $28.00-$30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Ability to commute/relocate:

• Oro-Medonte, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person