Operational Resilience Analyst

Experis Cross Border is currently supporting a global not-for-profit organization in a new opportunity for an Operational Resilience Analyst

The initial contract will be 3 months but with possibility of extensions or conversion to a permanent role.

The role is based in London is hybrid working, supporting the continued development, implementation, and ensuring their operational resilience capabilities, with a particular focus on Incident Management support, scenario testing, lessons learned, reporting, and continuous improvement.

Key Responsibilities:

• Helping to coordinate operational resilience input during incidents, which includes gathering information from relevant teams, documenting key decisions, tracking actions, and supporting timely escalation where required.
• Support post-incident reviews and lessons learned activity by capturing observations, identifying recurring themes, documenting improvement actions, and tracking all remediation actions through to closure
• Assist in the development of scenario test materials and maintain scenario test inventories, exercise records and action logs and help identify themes and trends from scenario testing activity
• Help ensure that incidents affecting Important Business Services are assessed against agreed recovery requirements, tolerances, escalation criteria, and resilience expectations

Essential Skills:

• Strong understanding of incident management principles which include incident escalation, impact assessment, action tracking, lessons learned, and post-incident review processes
• Experience supporting scenario testing, tabletop exercises, simulations, business continuity exercises, disaster recovery testing, maintaining action logs, issue trackers and test records
• Strong analytical skills and organizational skills with strong communication to create clear and accurate documentation
• Ability to manage competing priorities in a changing or time-sensitive environment

If the above could be of interest and you wish to discuss in more detail, please apply. You must already have the legal right to work in the UK

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