Operational Service Delivery Coordinator

Role Title: Operational Service Delivery Coordinator

Contract Type: Permanent / Full-Time

Location: Newcastle upon Tyne | Hybrid-working

Package & Benefits: £34,000 per annum | 25 days annual leave plus bank holidays | Hargreaves Rewards employee benefits platform | Access to a wide range of retail and lifestyle discount schemes

About the Role:

We are seeking a proactive and detail-oriented Operational Service Delivery Coordinator to support our Hargreaves Minerals operations. This role plays a crucial part in managing both the customer and supply chain experience, ensuring seamless order coordination, accurate administration, and strong commercial support.

The Operational Service Delivery Coordinator plays a vital role in supporting both the operational and commercial activities of the business. This position is responsible for ensuring that customer and supplier information is accurately maintained, operational processes are followed, and administrative activities are completed efficiently to support exceptional service delivery.

Using strong organisational skills and a keen eye for detail, the role manages customer and supplier onboarding, order coordination, system administration, and operational data management. Working closely with customers, suppliers, and internal teams, the Service Delivery Coordinator helps drive operational efficiency, enhance the customer experience, support business growth, and build long-term relationships that contribute to customer retention and profitability.

What You'll Be Doing:

• Set up new customer and supplier accounts, ensuring all required documentation is completed, issued, received, and stored accurately.
• Maintain accurate records within internal systems, databases, bespoke software platforms, and Excel spreadsheets.
• Ensure operational information is updated in real time, including job references, order details, and service updates.
• Support the sales team with administrative tasks including quotations, customer information, reporting, and document preparation.
• Act as a point of contact for customers and suppliers, handling enquiries professionally and ensuring a high level of service.
• Liaise with customers, suppliers, hauliers, and operational teams to ensure smooth service delivery and effective communication.
• Monitor and maintain data integrity across all business systems.
• Ensure customer and supplier documentation remains compliant and up to date.
• Support operational planning and coordination activities.
• Process and maintain records relating to orders, jobs, invoices, and operational activity.
• Follow internal procedures and processes to ensure consistency, accuracy, and compliance.
• Identify opportunities to improve administrative processes and system efficiencies.
• Maintain confidentiality and professionalism when handling customer, supplier, and commercial information.
• Support the wider business with general administrative duties as required.
• Champion and become actively involved in compliance and SHE initiatives.

What We're Looking For:

Essential:

• Previous experience in an administration, customer service, or operational support role.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent attention to detail and commitment to maintaining accurate records.
• Strong communication skills, both written and verbal.
• Experience using Microsoft Excel and Microsoft Office applications.
• Confidence in learning and using bespoke business systems.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach.
• Customer-focused mindset with the ability to build positive working relationships.
• Ability to follow processes and procedures consistently.

Desirable:

• Administrative experience within a commercial or operational environment.
• Knowledge of the aggregates and logistics industries.

Interested in Applying?

If you are interested in joining us, please submit your CV to the Talent Team quoting reference Operational Service Delivery Coordinator via email to [email protected].

About Hargreaves

At Hargreaves, we're proud to be the people behind the projects that keep the UK moving. Our teams work across infrastructure, logistics, land development and environmental services, delivering the expertise, innovation and practical solutions that help build stronger communities, support critical industries and create a more sustainable future.

As a diverse group of specialist businesses, we play a vital role in developing the foundations for growth, from preparing land and maintaining infrastructure to supporting the energy transition and restoring the environment.

Put simply, when it comes to tackling complex challenges and delivering lasting results, Hargreaves has the how.