Operational Services Officer

As an Operational Services Officer, you will contribute to the delivery of safe, high-quality healthcare services by providing essential non-clinical support throughout our facilities. Successful applicants may be considered for vacancies across:

🧹 Cleaning Services
Maintain clean, safe and hygienic healthcare environments while following infection control standards.

🍽️ Food Services
Assist with meal preparation, distribution and food service operations in line with food safety requirements.

🩺 Patient Services
Support patient comfort and wellbeing through meal delivery, bed making and maintaining patient care areas.

🚑 Patient Transport Services
Safely transport patients throughout the facility while providing respectful and professional customer service.

🧺 Linen Services
Manage the distribution and replenishment of clean linen to support patient care and operational needs.

♻️ Waste Services
Collect and dispose of general, clinical and recyclable waste safely and efficiently.

General Responsibilities Across All Operational Services Roles:

• Maintain a safe, clean and welcoming environment.
• Follow workplace health and safety procedures and safe manual handling practices.
• Contribute to a respectful, inclusive and culturally safe workplace.
• Support service delivery across a variety of work areas, facilities and shift patterns.
• Work collaboratively as part of a multidisciplinary healthcare team.

Why Join Townsville Hospital and Health Service?

Our facilities provide a broad range of services, from tertiary and specialist care through to community and rural healthcare services. We value integrity, compassion, accountability, respect and engagement, and are committed to creating an inclusive workplace where everyone can thrive.

We offer rewarding employment opportunities across a range of non-clinical roles, with pathways to casual and permanent full-time or part-time employment. Our employees benefit from competitive pay, salary packaging options (where eligible), comprehensive training and orientation programs, and opportunities for ongoing professional development and career progression.

You'll be supported by an inclusive and collaborative team culture that is committed to excellence, patient-centred care, and continuous improvement. Most importantly, you'll have the opportunity to make a meaningful difference to the health and wellbeing of communities across North Queensland.

What We're Looking For:

• A strong work ethic and commitment to delivering high-quality services.
• The ability to work collaboratively and contribute positively within a team environment.
• Well-developed communication and interpersonal skills, with a patient-focused approach.
• A commitment to workplace health and safety.
• Reliability, flexibility, and the capacity to work across a range of shifts and locations as required.
• Respect for diversity, inclusion, and cultural safety, with a commitment to providing safe and respectful healthcare services.

Requirements:

• No mandatory qualifications are required.
• Ability to undertake physical tasks including frequent standing, walking, lifting and manual handling.
• Availability to work shifts across a 24/7 roster where required.
• Successful completion of pre-employment screening, including criminal history checks.
• This is a Vaccine Preventable Diseases (VPD) risk role and evidence of vaccination or immunity is required.
• A probationary period may apply.

Interested?

To apply, please submit:

• A current resume
• A cover letter outlining how you meet the requirements detailed in the Role Description

In your cover letter, please indicate which operational service area(s) you would like to be considered for:

• Cleaning Services
• Food Services
• Patient Services
• Patient Transport
• Linen Services
• Waste Services
• Gardening Services

Applications close: Tuesday, 10 August 2027.