Operational Specialist - ACH

Summary/Objective: This position provides a wide variety of duties in the Operations Department. Performs various daily tasks related to the day-to-day deposit operations of the bank as well as handles functions that have regulatory, monetary, and potential reputational risk impact. Functions are time sensitive and must be adhered to by means of policy and procedure.

Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs daily responsibilities for support of the deposit functions of the Bank, Automated Clearing House (ACH) and Wire Activity, customer service and online banking, cash management, and debit card support.
• Provides backup support to the Deposit Operations team on daily job duties as needed due to absences, vacations, or unexpected workload situations, and provides support to the team to troubleshoot issues or answer questions as they arise.
• Builds internal and external relationships through exceptional problem solving, ownership, and follow-through. Handles escalated client issues and disputes. Provides a high level of personalized service support to key clients and strategic relationships within the bank.
• Assists and provides guidance with all aspects of ACH. Enforces updated rules and regulations regarding ACH.
• Manages procedural updates and adherence to applicable state and federal regulatory compliance related issues.
• Attends training as required by Exchange Bank as well as support the overall compliance program by complying with all laws, policies and procedures.
• Performs other relevant duties as assigned.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position may require long periods of standing or sitting and may include long periods of typing and repetitive motion.

Required Education and Experience:

• Associates degree, bachelors degree from any college or university, or one to two years of related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience:

• Proficient in all Microsoft Office applications (Word, Outlook, Excel etc.)
• Experience with Jack Henry

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or employees of organization.
• Work with Internet Explorer software; Microsoft Excel Spreadsheet software and Microsoft Word-Word Processing software.