Operational Specialist

Pay rate range - $50/hr. to $53/hr.

Schedule: 5 days In-office / 9 am to 6 pm

Role - B2B CARE Business Operation Analyst

Experience:

5+ years of related administrative and project management experience

• BA/BS in Business, Finance, or a related field is required

Job Description:

Top Skills:

Business Analysis

Business Management

Process Improvement

Business Analysis and General Management

Summary:

The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

Position Summary

Every role at Client presents a new opportunity to make a lasting, global impact. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We're seeking innovators to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Role & Responsibilities

The B2B CARE Business Operation Analyst is responsible for carrying out many of the organization's operation functions including Customer's VOC Management, review of contracts, operational project support, warranty management, and other functions as needed.

• B2B CARE Department Operations Support and business planning support

• Project support including status tracking, documentation, and detail updates

• Cross-departmental collaboration to provide B2B customer satisfaction

• Develop B2B dashboards for internal and external stakeholders

• Reporting preparation (Supporting role) for Senior leaderships and Global HQ office

• Developing and improving B2B service process along with B2B customers' expectation

• Strategical thinking and collaborative preparation for team's targets

• Day-to-day operational supports

Skills and Qualifications

• 5+ years of related administrative and project management experience

• BA/BS in Business, Finance, or a related field is required

• Must have experience with Microsoft Standard Office Suite

• Must have demonstrated project and program management skills

• Proven experience successfully planning and executing large projects and/or events

• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels