Operational Supervisor

Operational Supervisor – Responsibilities

• Supervise and coordinate daily villa operations to ensure smooth and efficient operations.
• Monitor and coordinate Front Office, Housekeeping, Maintenance, and other operational teams.
• Ensure villas are clean, well-maintained, and ready for guest arrival.
• Monitor guest check-in and check-out processes and assist with guest requests or complaints.
• Conduct regular property inspections and follow up on operational issues.
• Coordinate with vendors and contractors when maintenance or operational support is required.
• Monitor staff attendance, performance, and daily work schedules.
• Ensure company SOPs and service standards are properly implemented.
• Prepare and submit daily operational reports to management.
• Assist management in solving operational issues and improving service quality.
• Support the team in maintaining good communication and teamwork.
• Perform other operational tasks as assigned by management.