Operational Support and Transition Specialist

MPS Group, Inc., is seeking an Operational Support and Transition Specialist to join our team at the Headquarters located in Farmington Hills, MI. This individual will provide hands-on support to MPS locations during employee transitions, new Project Manager onboarding, customer account start-ups, and other operational support needs. This role serves as a trusted operational resource who helps new employees, Project Managers, Regional Managers, and customers navigate sensitive transition periods with confidence, consistency, and clear communication.

Responsibilities and Job Duties:

• Provide on-site leadership and support during Project Manager onboarding, customer account transitions, and staffing vacancies to ensure operational continuity.
• Develop, manage, and execute transition plans while maintaining accurate site documentation and records.
• Train Project Managers and site employees on MPS procedures, customer requirements, safety standards, operational best practices, and reporting expectations.
• Assist employees with access to company resources, training materials, systems, databases, and account documentation.
• Identify training gaps and implement development plans to improve employee performance and readiness.
• Deliver real-time coaching, mentorship, and performance feedback to new Project Managers.
• Reinforce MPS safety programs, support compliance initiatives, and promote safe work practices across all locations.
• Identify operational and safety risks and recommend corrective actions to improve performance and reduce exposure.
• Build positive working relationships with site teams, promote collaboration, and support employee engagement during transition periods.
• Assist in resolving onboarding, operational, and employee concerns while recognizing and encouraging strong performance.
• Conduct site visits to assess operations, document observations, track action items, and provide recommendations for improvement.
• Ensure consistent implementation of company procedures, customer expectations, and operational standards across assigned locations.
• Identify deficiencies in staffing, documentation, processes, and system access while recommending sustainable solutions.
• Support customer bid walks, contract renewals, new business opportunities, and special projects as needed.
• Maintain regular communication with Regional Managers and prepare detailed reports outlining training progress, operational risks, employee readiness, customer concerns, and next steps.

Requirements and Qualifications:

• Bachelor's degree in Engineering, Environmental Science, Business, or a related field, or a minimum of three (3) years of experience in operations, environmental services, waste management, project management, customer account support, or a related field; equivalent combinations of education and experience will be considered.
• Demonstrated ability to provide professional, responsive, and solutions-focused customer service while supporting field-based operations and multiple stakeholders.
• Strong communication, organizational, and documentation skills, with the ability to train employees, support leaders, manage multiple priorities, and maintain accurate operational records.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Teams) and the ability to quickly learn internal databases, reporting systems, and document management platforms.
• Ability to work independently, exercise sound judgment, maintain confidentiality, and effectively resolve or escalate operational issues as needed.
• Willingness to travel 50% to 70% based on business needs; valid driver's license required and ability to pass a background check and drug screening.

Preferred Qualifications:

• Experience in hazardous waste, solid waste, environmental services, industrial services, automotive manufacturing support, or a similar operational environment.
• Current 40-hour Hazardous Waste Operations and Emergency Response (HAZWOPER) certification with annual refresher preferred; training may be provided upon hire if not currently certified.
• Current Resource Conservation and Recovery Act (RCRA) training preferred; training may be provided upon hire if not currently completed.
• Current Department of Transportation (DOT) training is preferred; training may be provided upon hire if not currently completed.