Operational Support Assistant

About the Role

We are looking for a reliable and organised Operational Support Assistant to help keep our day-to-day operations running smoothly.

This varied administrative role involves processing customer and website orders, placing supplier orders, maintaining accurate records, preparing documentation and coordinating deliveries. You will also communicate with customers and suppliers by email and telephone, helping to ensure orders are handled efficiently and information is kept up to date.

The role would suit someone who enjoys structured, process-driven work, takes pride in getting the details right and can manage routine tasks consistently and efficiently.

Previous experience in administration, data entry or order processing is preferred, ideally around three years, although we welcome applications from candidates who can demonstrate the right skills, attitude and willingness to learn.

Key Responsibilities

• Process customer, website and appliance orders accurately.
• Maintain and update records across CRM systems and internal databases.
• Place supplier orders for materials, components and other supplies.
• Prepare and check order packs and supporting documentation.
• Arrange postage, coordinate shipments and monitor deliveries.
• Respond to routine customer and supplier enquiries by email and telephone.
• Keep order records, filing and status updates organised and accurate.
• Identify and resolve discrepancies, missing information and processing errors.
• Follow established procedures and support general administrative and operational tasks as required.

About You

You will be organised, dependable and comfortable working independently in a busy, structured environment.

Ideally, you will have:

• Experience in office administration, order processing or data entry.
• Strong attention to detail and a methodical approach to work.
• Good organisational skills and the ability to meet deadlines.
• Confidence using Microsoft 365, particularly Excel, alongside email and CRM systems.
• Clear and professional communication skills.
• The ability to follow procedures and manage routine tasks efficiently.
• A proactive attitude, with a willingness to learn and support colleagues.

What We Offer

• Salary of £25,500–£26,500, depending on experience.
• Permanent, full-time employment.
• A 37.5-hour working week.
• Training and support to learn our systems and processes..
• The opportunity to join an established and growing business.

Pay: £25,500.00-£26,500.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person