Operational Support Representative | WFH | Night Shift | Consecutive Off

Keep Field Service Moving With Smarter Scheduling and Dispatch

Take your customer service experience beyond the contact center and into global operations. Join as an Operational Support Representative and develop hands-on expertise in field service coordination, workforce planning, route optimization, and technician support for a U.S. consumer services business. Expand your capabilities and grow your international career with Emapta.

Your Career at a Glance

• Employment type: Full-time
• Shift: Night Shift (CST), Monday-Friday, 8:00 AM-5:00 PM; occasional rotating Saturdays, 9:00 AM-1:00 PM | Consecutive Off
• Work setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Qualifications

• 1 to 3 years of relevant experience in customer service, dispatch, scheduling, coordination, or operations support roles
• Strong ability to learn quickly and adapt to new tools and technologies
• Minimum typing speed of 25 WPM
• Quiet and professional work-from-home environment suitable for voice calls

Tools & Technology

• Proficiency in mobile devices for day-to-day work
• Proficiency in Google Workspace applications
• Experience with Google Sheets for data management and tracking
• Proficiency in Gmail and Google Meet
• Ability to learn new systems, software, and operational tools quickly
• Willingness to complete product and tool training during onboarding

Your Daily Tasks

Dispatch & Scheduling

• Monitor and adjust schedules to ensure efficient routing and service coverage.
• Contact customers to schedule, reschedule, and adjust service appointments, including specialized services such as mosquito misting, Sentricon, and exclusion services, in accordance with department protocols and procedures.
• Schedule and dispatch field technicians based on location, service requirements, and availability.
• Communicate with technicians to relay schedule updates and address issues in real time.

Operational Coordination

• Assist with route optimization and workforce planning to maximize operational efficiency.
• Collaborate with internal teams to resolve scheduling conflicts and service challenges.
• Track and manage job assignments to ensure accurate completion of all work orders.
• Perform administrative tasks and support company or department projects as requested.
• Support other departments with operational tasks and responsibilities as needed.

Customer & Technician Support

• Serve as a liaison between customers, office teams, and technicians to ensure smooth service execution.
• Support field technicians to resolve scheduling and service-related issues.
• Deliver excellent and consistent customer service in accordance with company standards.
• Address customer requests and inquiries promptly and professionally.
• Document customer interactions, account updates, and scheduling changes in PestRoutes.

Process Improvement & Reporting

• Monitor service performance and identify opportunities for operational improvement.
• Maintain accurate records of scheduling activities, routing updates, and service adjustments.
• Assist the Operational Support Team Supervisor with reporting and performance tracking.

Compliance & Standards

• Ensure all scheduling and dispatch activities comply with company policies and service protocols.
• Adhere to safety standards and operational guidelines.

About the Client

Our client is a Texas-based green pest control company protecting homes and businesses through environmentally conscious pest management solutions. They provide comprehensive services for termites, mosquitoes, rodents, ants, cockroaches, wildlife, and other common pests, using botanical-based treatments and integrated pest management practices. With trained professionals, customized treatment plans, and ongoing protection programs, they prioritize effective pest control while reducing unnecessary chemical exposure for customers, families, pets, and surrounding environments.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!