Operational System Executive

• Spend time on-site in stores, warehouses, and kitchens to understand actual operational processes and identify gaps.
• Analyze and improve key operational processes, including ordering, purchasing, distribution, receiving, stocktaking, and inventory reconciliation.
• Turn complex or inconsistent workflows into clear, standardized, and measurable operating procedures.
• Own and maintain master data*, including products, raw materials, units of measurement, recipes, and product cost cards.
• Assess existing systems and workflows, identify gaps and inefficiencies, and propose practical improvements.
• Lead the selection, evaluation, and implementation of third-party systems, such as ERP, POS, WMS, or inventory management systems.
• Work closely with internal teams and external vendors to ensure successful system implementation and integration.
• Develop product and process requirements based on actual business and operational needs.
• Train store, warehouse, kitchen, and relevant back-office employees on new systems, processes, and standards.
• Collect feedback from users and continuously improve systems and workflows based on operational data and user feedback.
• Monitor implementation results and prepare reports or recommendations for management.
• Ensure that operational standards and system processes are consistently implemented across locations.
• Collaborate with Operations, Purchasing, Finance, Warehouse, Kitchen, IT, and Management teams to improve overall operational efficiency.

Qualifications

• Minimum 2 year of experience in B2B product design, product implementation, business process improvement, or a related field. Candidates with strong potential may also be considered.

• Experience in F&B, retail, supply chain, warehouse, or inventory management

• Native Indonesian, with fluent English communication skills. Fluent Mandarin will be plus point

• Strong logical thinking and data sensitivity, with the ability to identify issues from operational data.

• Comfortable working on-site frequently in stores, warehouses, and kitchens.

• Strong problem-solving and process-mapping skills.

• Able to translate operational problems into clear system requirements and standardized processes.

• Strong communication and coordination skills, especially when working with cross-functional teams and third-party vendors.

• Able to train users and communicate new systems or processes clearly.

• Experience with ERP, POS, WMS, inventory management, or other business systems.

• Experience with, SQL, Figma, Miro, or other process/product design tools.

• Experience in system implementation, UAT, process mapping, or business requirements documentation.