Operations Admin Assistant

Highly organised? Detail obsessed? The person who notices what everyone else misses?

We’re looking for a sharp, professional and highly organised Operations Admin Assistant to join the Operations team at OneCorp.

Working closely with our Operations Manager, you’ll provide hands-on administrative and client support across the business, helping ensure our client journey runs smoothly and our day-to-day operations stay organised.

This is a role for someone who takes pride in being reliable, accurate and one step ahead.

About the role

As an Operations Admin Assistant, you'll play a key role in supporting client administration and the day-to-day operational requirements of the business. You'll be responsible for keeping client administration organised, maintaining accurate information, following up outstanding actions and ensuring nothing falls through the cracks.

Key responsibilities

• Providing professional and responsive support to clients via phone and email
• Managing client administration, documentation and file maintenance
• Keeping CRM records accurate, complete and up to date
• Preparing, sending and following up client documents
• Tracking appointments, contracts, deadlines and outstanding actions
• Following up clients and keeping them informed throughout their journey
• Liaising with external stakeholders including mortgage brokers, solicitors, financial planners and other professional partners
• Supporting the coordination and administration of day-to-day operational processes
• Coordinating information between clients, internal teams and external stakeholders
• Identifying missing information or outstanding requirements and proactively following them up

About you

• Exceptional attention to detail and accuracy
• Strong administrative and organisational skills
• Excellent written and verbal communication
• A professional and confident approach with clients
• Strong time management and the ability to manage competing priorities
• A proactive mindset and willingness to take ownership
• Confidence using Microsoft Office and CRM systems
• The ability to learn new systems and processes quickly
• A calm, solutions-focused approach when priorities change
• Previous experience in an administration, customer service, client services or operations support role is highly regarded

About us

OneCorp helps Australians build long-term wealth through property investment. Our clients trust us to guide them through a significant financial journey, and providing a professional, organised and seamless experience is incredibly important to us. Our Operations team sits at the centre of that experience — making sure communication happens, documentation is accurate, deadlines are met and nothing falls through the cracks.