Operations Admin Assistant

About the role

An Operations Administrative Assistant will support the daily administrative, coordination, and documentation requirements of the Operations Team. The role will help ensure that store operations, audits, reports, compliance requirements, and expansion activities are organized, properly tracked, and executed efficiently. The successful candidate will work closely with branches and various departments, including HR, Finance, Warehouse, Marketing, and Operations, to maintain operational standards and provide accurate information for reporting and decision-making.

Key responsibilities

• Assist in daily operations coordination across multiple branches
• Monitor and track branch submissions, including reports, schedules, COD forms, uniform requirements, and audit documents
• Consolidate, organize, and maintain operational data and reports
• Support audit implementation and documentation of findings and action items
• Coordinate with branches regarding compliance requirements, updates, and operational concerns
• Maintain and update operations trackers, including store opening timelines, issue logs, and task trackers
• Assist in monitoring and updating Grab, Foodpanda, and other operational systems
• Prepare reports, presentations, summaries, and other materials for management review
• Support new store opening activities, including permits, checklists, documentation, and supplier coordination
• Provide administrative support during meetings, trainings, audits, events, and inspections

About you

• Bachelor's degree in Business Administration, Operations Management, Office Administration, or a related field
• At least 1 year of experience in administrative, operations, retail, or branch support roles preferred
• Strong organizational and time-management skills
• Highly detail-oriented and able to manage multiple tasks and deadlines
• Proficient in Microsoft Office and Google Workspace, particularly Excel/Google Sheets
• Good written and verbal communication skills
• Comfortable coordinating with multiple branches and different departments
• Able to organize and maintain large volumes of documents and operational data
• Proactive, resourceful, and able to work independently
• Willing to handle repetitive administrative tasks while maintaining accuracy