Operations Admin

Key Responsibilities

• Handle customer, vehicle and booking related administrative processes.
• Process and verify documents, agreements and supporting paperwork.
• Attend to inbound customer enquiries from existing and potential customers.
• Assist in onboarding and verification of new customers.
• Investigate and follow up on customer complaints, vehicle damage cases, and rental incidents.
• Follow up on invoices, payments and pending cases.
• Prepare and maintain operational reports.
• Other ad-hoc duties assigned

Key Requirements

• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong communication and interpersonal skills
• Organised and detail-oriented
• Able to work independently and follow up on tasks effectively.