Operations Admin

About the role

We are seeking an Operations Admin to join a local Pizza Chain in Kuala Lumpur. This is a full-time position that plays a crucial operational role in supporting the smooth running of our multi-site restaurant operations. As Operations Admin, you will be instrumental in ensuring efficient day-to-day administrative functions across our locations, providing essential support to management teams and contributing to the overall success of our operations.

Key responsibilities

• Manage administrative tasks and documentation for multiple restaurant sites, ensuring accuracy and timeliness
• Coordinate communication between head office and franchisee store locations to facilitate seamless operations
• Maintain and update operational records, schedules, and reporting systems
• Support area managers with administrative requirements including scheduling, compliance documentation, and performance tracking
• Assist in the preparation of operational reports and data analysis for management review
• Handle inventory-related administrative functions and coordinate with stores regarding stock management
• Manage filing systems, databases and ensure proper record-keeping across all locations
• Support the onboarding and training documentation process for new staff members
• Respond to administrative queries from store teams in a timely and professional manner
• Assist with event coordination, promotions and special initiatives across multi-site operations

What we're looking for

• Proven experience in an administrative or operations support role, preferably within a restaurant or multi-site environment
• Strong organisational and time management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills in English; proficiency in additional languages is beneficial
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and experience with operational management systems
• Attention to detail and accuracy in data entry and record-keeping
• Ability to work collaboratively with teams across different locations
• Problem-solving mindset with a proactive approach to identifying and resolving operational challenges
• Strong customer service orientation and professional demeanour
• Familiarity with retail operations, food service industry or consumer products sector is advantageous
• Ability to work independently and as part of a team in a fast-paced environment

What we offer

We believe in fostering a supportive and dynamic workplace where our team members can thrive. We offer competitive remuneration packages, opportunities for professional development and career progression within a growing retail organisation. Our team benefits include access to employee discounts, a collaborative work environment, and support for continuous learning and skill development. We are committed to creating a workplace culture that values dedication, teamwork and excellence, where every team member contributes to our success.

About us

We are a dynamic and growing retail and consumer products company operating multiple locations throughout Malaysia. We are passionate about delivering exceptional service and quality products to our customers across our store network. With a focus on operational excellence and team development, we have established ourselves as a trusted brand in the retail sector. We pride ourselves on maintaining high standards across all our sites, fostering a positive team culture, and providing an environment where staff can develop their careers whilst contributing to our collective success.

Apply now

If you believe you have the skills and experience to excel in this Operations Admin role, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this position.