Operations Admin

Products2U (P2U) is a Malaysian tech startup on a mission to make commerce and financial services accessible to everyone, especially the underserved communities across rural Malaysia. Through the P2U app, users can sell products as dropship or affiliate agents, pay bills, reload prepaid, and run their own mini online store, all in one platform.

The Operations Admin is responsible for careline support, data verification, and producing and checking report. This position does not involve physical warehouse labor. The core focus is maintaining clear communication with Dealers and ensuring that system data accurately reflects warehouse activity.

Key Responsibilities

Office and Careline Administration

• You will manage communications by answering messages and calls from Dealers.
• You will assist Dealers with application inquiries, order statuses, and delivery tracking.
• You will review and approve new Dealer registrations while correcting basic data errors in the operational database.
• You will address complaints about missing or damaged items and coordinate directly with couriers to resolve delivery issues.
• Help maintain and update response templates, FAQs, and support workflows
• Escalate and document complex cases clearly for the team

Warehouse Reporting and Order Verification

• You will compare daily system orders with warehouse output to confirm everything is printed, packed, and dispatched on schedule.
• You will audit stock reports submitted by the warehouse team and verify the numbers against our system records.
• You will maintain accurate system inventory so Dealers always have reliable information on available products.
• You will prepare digital lists, stock tracking sheets, and necessary paperwork for physical retail booths or seasonal events.

Requirements

• You possess one to three years of experience in administrative support, customer service, or data entry operations.
• You have a strong ability to spot mistakes in reports and ensure absolute data accuracy.
• You communicate patiently and explain procedures clearly to Dealers without relying on complex technical terms.
• You are proficient in using online systems, databases, and spreadsheets to manage daily tasks.
• You are comfortable executing desk work while maintaining consistent communication with warehouse staff to ensure seamless operations.

Who We're Looking For

• Pursuing or recently completed a Diploma/Degree in Business, Operations, Logistics, Communications, or any related field
• Fluent in BM and English, written and spoken
• Organised, reliable, and able to juggle tasks across different functions in the same day
• Basic computer skills such Google Sheets, Excel, WhatsApp Business

Bonus points for:

• Any customer service or retail experience, part-time counts
• Tech savy or a explore system on your own
• Familiarity with Shopee, Lazada, or TikTok Shop
• Genuine curiosity about how e-commerce and startups operate

Pay: RM1,700.00 - RM2,100.00 per month

Work Location: In person