Operations Admin – F&B

About the role

We are looking for a responsible and detail-oriented Operations Admin to support the daily operations of our F&B outlets. The role will involve administrative work, outlet checks, CCTV monitoring, staff skills assessments, training coordination, and operational support.

Key responsibilities

• Provide administrative support to the Operations team and outlets, including preparing reports, checklists, schedules, and other operational documents.
• Maintain proper records and filing of operational documents and follow up with outlets on operational matters and outstanding issues.
• Conduct regular outlet visits to check cleanliness, food safety, hygiene, and operational standards.
• Ensure outlets follow company SOPs and operational guidelines, and conduct compliance checks and follow up on issues identified.
• Conduct regular CCTV checks of the outlets and monitor staff compliance with company procedures and operational standards.
• Review CCTV footage when required for operational issues, customer complaints, or incidents, and report irregularities to the Operations Manager.
• Conduct staff skills assessment tests to evaluate employees' knowledge and operational skills.
• Maintain staff assessment records and coordinate with outlet supervisors and Operations Managers on staff training needs.
• Assist with staff training and follow up on areas requiring improvement, providing feedback on staff performance.
• Assist the Operations team during audits, inspections, training, and company activities, and support outlets during busy periods or special events when required.

About you

• Minimum Diploma in Business Administration, Hospitality, F&B Management, or a related field.
• Good communication and interpersonal skills.
• Good organizational skills and attention to detail.
• Proficient in Microsoft Office, especially Excel and Word.
• Able to work independently and as part of a team.
• Responsible, proactive, and willing to learn.
• Comfortable working in a fast-paced F&B environment.
• Willing to travel between outlets when required.
• Willing to work weekends or after office hours when required for outlet checks or operational matters.
• F&B or operations experience, experience in staff training, assessment, or outlet compliance, and knowledge of food safety, hygiene, and Halal requirements in Singapore are advantages.