Operations Administrative Assistant

Benefits:

• 401(k)
• Free uniforms
• Health insurance
• Paid time off
• Training & development

Operations Administrative Assistant — Blue Kangaroo Packoutz
Location: Austin, TX | Job Type: Full-Time

About the Role
Blue Kangaroo Packoutz is seeking a detail-driven Operations Administrative Assistant to support our contents restoration team. This role is central to building accurate estimates, processing insurance documentation, and keeping every job file organized from first inventory to final invoice. You'll work closely with Operations Managers, Project Managers, and insurance adjusters to make sure every job is captured, priced, and documented to a professional standard.

Key Responsibilities

Assist in building and formatting contents estimates in Xactimate, following BKP's standard grouping and header conventions (Pack Out, Cleaning, Pack Back)

Enter and verify claim info, insured details, and billing/mailing addresses using BKP formatting standards

• Build estimates with box coding, labor entries, cleaning tiers, and moving/storage line items

Track and organize job documentation: photos, inventories, labor logs, signed authorizations, and adjuster correspondence

Communicate with insurance adjusters and third-party consultants to request approvals, follow up on outstanding items, and log response timelines
Maintain organized digital files across Google Workspace and Microsoft Office (Docs/Sheets/Drive, Word/Excel/Outlook)
Support the team in closing files — tracking undisputed sums, payment deadlines, and outstanding documentation requests
Help maintain accurate records for compliance with claims-handling timelines
General administrative support: scheduling, data entry, filing, and cross-team coordination

Qualifications

Prior experience with Xactimate strongly preferred (estimate building, line-item coding, reports/exports)

Familiarity with property insurance claims processes — adjusters, claim files, documentation requirements, and standard timelines
Proficiency in Google Workspace (Docs, Sheets, Drive, Gmail) and Microsoft Office Suite (Word, Excel, Outlook)
Exceptional attention to detail — comfortable double-checking names, addresses, line-item coverage, and totals before anything goes out the door
Strong organizational skills; able to manage multiple job files simultaneously without losing track of details
Clear, professional written communication for customer- and adjuster-facing documents
Comfortable following established formatting standards and escalating suggested changes rather than editing live documents
Prior experience in restoration, insurance, moving/storage, or a related field is a plus

What Success Looks Like

Estimates are formatted consistently, priced accurately, and free of errors before they reach an adjuster

Job files are complete and easy for anyone — customer, teammate, or adjuster — to follow at a glance
Nothing falls through the cracks: every hour, consumable, and cost is captured and nothing sits unresolved

Why Blue Kangaroo Packoutz
We're an industry leader in contents restoration, known for professional documentation and defensible, well-organized estimates. This role offers the chance to build real expertise in Xactimate and insurance claims processes while working alongside an experienced operations team.