Operations Administrator

Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking a team of talent joining our Ricoh Family.

About Your Role:

• Provide, monitor, communicate and distribute relevant operational messages among engineer teams, customers and service partners.

• Support customer-facing activities, including customer onboarding, contract follow-up and coordination of office solution service requirements.

• Maintain customer satisfaction and collaborate with key stakeholders to improve service performance.

• Liaise with internal and external parties to ensure issues affecting the provision of IT and office solution services are resolved promptly.

• Build and maintain strong client relationships to support long-term customer engagement and service development.

• Schedule, dispatch and track daily service activities of service engineers to ensure timely service delivery.

• Monitor and optimise work schedules as situations change to maximise service level agreement attainment.

Does it sound like you?

• Diploma or above education background in Business, or Information Technology related discipline

• Proficiency in PC skills, including MS Word & Excel skills (pivot tables, VLOOKUP, etc)

• Good interpersonal, communication, and facilitation skills in customer relationship management

• Candidate with basic IT and project management knowledge is a definite advantage

• Good analytical and problem-solving skills are essential

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited, by clicking "Quick Apply".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.