Operations Administrator

Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role:
We're seeking a highly organized and detail-oriented Operations Administrator. This role is designed for someone who thrives in structured environments, enjoys keeping systems clean and organized, and takes pride in supporting teams behind the scenes.
You'll play a key role in supporting internal operations across IT coordination, Salesforce administration, document management, HR support, and general administrative functions, ensuring smooth day-to-day processes while providing responsive support to multiple departments.

Location: Must be in The Philippines – Remote.
Environment: Philippines and International Teams.
Language: Advanced English (B2+ - C1).
Timezone: Monday to Friday – 8:00 AM – 5:00 PM Pacific Time (11:00 PM – 8:00 AM Philippine Time).
Contract: Full Time

Requirements:

• Education: Not specified; relevant hands-on administrative or systems support experience is the priority.
• Experience: 2+ years of administrative, operations, or systems support experience.
• Skills: Experience with Salesforce (basic administrative/data entry functions) preferred but not required; experience with Adobe Acrobat or digital signature tools preferred but not required; comfortable managing calendars and virtual meeting platforms (Zoom, Microsoft Teams, Google Meet); experience with Microsoft Outlook, Teams, and SharePoint; strong written communication skills; ability to handle repetitive administrative tasks with consistency and accuracy.
• Characteristics: Detail-oriented and process-driven; highly organized; reliable and responsive; tech-comfortable with the ability to learn new platforms quickly; strong time management skills; clear communicator; high level of discretion when handling confidential HR documents.

Responsibilities:

• Perform basic IT and systems administration, including password resets, user access requests, creating and managing email accounts, and processing internal IT help tickets.
• Provide task-based Salesforce administration — assigning incoming tickets, removing spam or duplicate records, entering new agreement information, and maintaining contact and account data.
• Handle document and agreement administration, sending agreements for signature via Adobe Acrobat Sign, monitoring signature progress, and organizing completed agreements with accurate naming conventions.
• Manage calendar and meeting administration, scheduling meetings, sharing recordings, and providing backend support during virtual meetings (admitting participants, recording, session logistics).
• Administer internal platform access (e.g., Cassidy AI system) and provide HR and training administrative support, including filing signed HR documents and assisting with basic HR data entry.