Operations Administrator

Job Overview

The Operations Administrator plays a key role in supporting the Sales Manager and Operations Manager with dealer pricing setups, display tracking, return authorizations, and inventory-related tasks. This role ensures accurate processing of claims, credits, returns and debits, while maintaining consistency across systems and departments. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, cross-functional environment.

We are seeking a dedicated professional looking for a long-term career opportunity with our team; candidates must be available and legally authorized to commit to a sustained, ongoing role.

Key Responsibilities:

Sales Support

• Assist Sales & Operations with dealer day-to-day pricing setup.
• Enter temporary override and marketing unlock codes as directed.
• Maintain and update accurate pricing data that changes frequently.
• Maintain and update records in system for Display and Sample distribution.
• Maintain and update Dealer Owned Goods Inventory
• Create Sales orders for samples and displays as requested.

Returns & Claims Administration

• Process return authorizations (RA) documentation, and system entry.
• Coordinate with Operations, AP, AR, and sales teams to ensure accurate credit and debit processing.
• Track and follow up on claims and credits.
• Ensure proper GL coding and documentation for all returns and adjustments.
• Posting of returned inventory.
• File maintenance for customer claims, credits and returns.
• Daily Sales Ledger Reconciliation.

Operations Support

• Assist with inventory tracking and reconciliation related to returns and displays.
• Support maintenance of accurate records for equipment, facilities, and staffing.
• Collaborate with Operations Manager, AP and AR teams to resolve discrepancies and ensure timely processing.
• Help maintain consistency in GL coding and reporting across departments.

Required Skills & Qualifications:

• Strong understanding of general ledger (GL) coding and financial documentation.
• Experience with inventory systems and pricing databases.
• Proficiency in Excel (including workbook creation and maintenance).
• Familiarity with QR code generation and label creation tools.
• Excellent attention to detail and organizational skills.
• Strong communication skills for cross-departmental coordination.
• Ability to manage multiple priorities and meet deadlines.
• Experience with claims, credits, and returns processing preferred.
• Knowledge of ERP or accounting systems is an asset.
• Knowledge of Inventory Management Systems

Working Relationships:

• Reports directly to the Operations Manager.
• Works closely with the Sales Manager, AP, AR, and sales team
• Coordinates with warehouse and inventory teams as needed.

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Are you legally authorized to work in Canada on an ongoing, long-term basis without requiring employer sponsorship?

Language:

• English (required)

Work Location: In person