Operations Administrator

ABOUT THE COMPANY

Join a growing specialist underwriting agency operating within the insurance and financial services sector. Backed by an innovative global specialty insurance group with a presence across Australia, South Africa, the UK and Europe, the business combines the opportunity and visibility of a smaller team with the strength of an established international organisation.

ABOUT THE ROLE This is a fantastic opportunity for an experienced administrator or operations professional who enjoys taking ownership, working with detail and being at the centre of a busy commercial environment.

You’ll take responsibility for the day-to-day administration of a growing commercial bonds portfolio, managing transactions from initial issuance through to invoicing, variations, reconciliations, reporting and release. You’ll also become a key point of contact for brokers, clients, landlords and other external stakeholders, while working closely with underwriters and the wider operations team.

Far from a data-entry position, this role requires someone who can think critically, manage competing priorities and spot inconsistencies before they become problems.

DUTIES

• Manage bond administration from issuance through to variation, renewal, cancellation and release
• Prepare accurate bond documentation and coordinate digital execution
• Manage invoicing, premium statements, credit notes and outstanding payments
• Complete reconciliations and maintain accurate portfolio records
• Prepare regular bond, premium and exposure reporting
• Act as a key contact for brokers, clients, landlords and other external stakeholders
• Partner with underwriters to resolve administrative issues and keep requests moving
• Maintain accurate documentation and data across internal systems
• Identify opportunities to streamline processes as the portfolio grows
• Ensure transactions meet internal compliance, privacy and quality standards

SKILLS & EXPERIENCE

• 3+ years’ experience in administration or operations within banking, insurance or financial services
• Strong experience managing high-volume, detail-heavy workflows
• Hands-on exposure to invoicing, receivables and/or reconciliations
• Confident communicating directly with external clients, brokers or customers
• Excellent attention to detail with strong commercial judgement
• Comfortable working through more complex requests rather than simply following a process
• Strong Microsoft Office skills, particularly Excel and Outlook
• Exposure to bank guarantees, surety bonds, commercial leases, legal documentation or commercial contracts would be highly regarded
• Experience across trade finance, insurance broking/underwriting support, commercial property, lending or credit operations could translate particularly well

BENEFITS

• This is an opportunity to be part of a growing, dynamic business delivering innovative solutions across Australia, Asia Pacific, Europe and North America.
• Working closely with an established team of experienced managers within the credit risk insurance business, this position provides exposure to a broad range of transactions and industries
• Office-based role with five days onsite initially, moving to one WFH day per week after six months, with reasonable flexibility for occasional appointments when needed

OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted
candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.