Operations Administrator

Sales / customer admin (to support Managing Director)

• Acknowledge customer orders by email
• Send order confirmations
• Update customers on order status or delivery dates
• Handle simple customer queries and pass anything technical/commercial to the right person
• Maintain customer records in Profit4
• Set up new customer accounts
• Check customer forms are completed and saved correctly
• Send standard price lists or product information where approved

Supplier / purchasing support (to support Managing Director)

• Chase supplier order acknowledgements
• Chase supplier delivery dates/expedite orders to cover for holidays
• Update expected delivery dates in the system
• Request supplier quotes for standard/repeat items
• Save supplier price lists and forms
• Match supplier acknowledgements against purchase orders
• Flag price differences, delays, or minimum order issues
• Keep supplier contact details up to date

Order processing (to support Managing Director)

• Enter sales orders
• Raise purchase orders from approved requests
• Update backorder notes

Logistics / warehouse admin

• Book couriers
• Create courier labels/notes
• Deal with basic delivery queries

Reception / general office admin

• Answer office phones
• Greet visitors and direct them
• Assist walk in customers with orders
• Deal with post and deliveries
• Keep office supplies stocked
• Receive shared emails and forward to relevant person where appropriate.
• Scan and file paperwork
• General office administration

Compliance / forms / audits

• Complete supplier questionnaires
• Complete customer onboarding forms
• Support customer audit preparation
• Keep health and safety/admin records organised
• Track expiry dates for documents/certificates

Marketing / customer care extras

• Update customer contact lists

Pay: From £30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• On-site parking
• Private medical insurance

Work Location: In person