Operations Administrator

Operations Administrator

We are seeking a full-time Operations Administrator with extensive skills and experience working in trade-based small business environments.

The successful applicant will possess the following skills, experience and attributes:

• Outstanding Customer Service skills and experience, and an excellent understanding of operational and office administration principles and practices - including (but not limited to) Customer service (telephone and in-person), Job scheduling, Administration support for Technicians, Invoicing, Debtor management and debt collection activities, Quote preparation, Contract management, Inventory management, Purchasing procedures, POS functions, and Warehousing tasks;
• Sound knowledge and experience using QBO/MYOB/Xero or similar;
• Sound knowledge and experience using Katana/Fishbowl/HIKE inventory management systems or similar;
• Sound knowledge and experience using Tradify/ServiceM8/GeoOp job scheduling systems, or similar;
• Extensive experience working in a trades-centric, small business administration environment, including all aspects of operational and office administration.  In addition to the operational and office skills outlined above, the successful candidate would possess very strong skills using MS Word and Excel, as well as Google Workspace and other office administration tools;
• A very strong understanding of Inventory control and management processes, and all associated matters;
• A strong customer service focus, with excellent personal presentation and telephone skills;
• An interest in actively learning about our business, a personable nature and the ability to work well with other team members in our small business environment, including a willingness to “pitch in” as and when required;
• A strong detail and accuracy driven focus in the performance of all duties;
• Excellent organisational skills, diligence and a willingness to take responsibility for their performance in all aspects of the role;
• Trustworthiness beyond reproach and the ability to sensitively manage confidential information;
• Problem solving skills and the motivation to continually adhere to and improve upon processes and systems within the business.  Essential requirements of the role are the ongoing creation and maintenance of procedural documentation, continual improvements to internal procedures and processes, and significant involvement in periodic upgrades/changes to software systems used within the business; and
• A strong understanding of all relevant current rules and regulations applicable to the role, with willingness and motivation to actively pursue continued self-education towards personal improvement, and staying informed of all legislative changes affecting aspects of this role.

The successful applicant will periodically be required to perform some aspects of other internal roles to cover extremely busy periods, and/or leave by colleagues.  This will be into the are of Accounts Administration, and will include Accounts Payable, Accounts Receivable, Bank Reconciliation, and General Ledger maintenance tasks, among others.  Experience/skills in this area would be advantageous and preferred.

An attractive remuneration package commensurate with the skills and experience of the successful applicant will be offered.

The successful applicant will be required to supply a current Police Clearance Certificate prior to the commencement of the role.

Please submit applications to [email protected], quoting reference “Operations Administrator”.