Operations Administrator

KEY RESPONSIBILITIES:

1. Operational Support & Coordination

• Assist in planning and coordinating daily catering operations and events
• Ensure all operational requirements (manpower, logistics, equipment) are properly scheduled and documented
• Coordinate with kitchen, logistics, purchasing, and sales teams for seamless execution

2. Administrative Management

• Oversee preparation, filing, and safekeeping of operational documents (event orders, contracts, reports)
• Monitor compliance with internal processes and standard operating procedures
• Maintain accurate records of operations, inventory requests, and service reports

3. Reporting & Monitoring

• Prepare daily, weekly, and monthly operational reports
• Track KPIs such as on-time event execution, client satisfaction, and incident reports
• Analyze data to recommend improvements in efficiency and service delivery

4. Process Improvement

• Identify gaps in current processes and recommend improvements
• Support implementation of systems (e.g., inventory systems, scheduling tools)
• Ensure continuous improvement of workflows and coordination practices

5. Team Support & Supervision

• Provide administrative guidance to operations staff
• Assist in scheduling, attendance monitoring, and manpower allocation
• Support training and reinforcement of company policies and procedures

6. Client & Internal Coordination

• Ensure all event requirements are clearly communicated and executed
• Address operational concerns before, during, and after events
• Work closely with the Operations Manager and other department heads

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field
• At least 1–2 years experience in administrative or operations support (preferably in catering/events/hospitality)
• Strong organizational and multitasking skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Good communication and coordination skills
• Detail-oriented and able to work under pressure

Benefits:

• On-site parking
• Opportunities for promotion

Work Location: In person