Operations Adminstrator

Join Ashley & Martin’s Head Office team in a hands-on administration role supporting our clinics across Australia, New Zealand and Singapore.

Reporting directly to our Chief Operating Officer, you’ll work across different parts of the business—from everyday processing and clinic support to onboarding and practical project tasks. It’s an opportunity to put your administration skills to work and broaden your experience along the way.

About the role

You’ll help keep daily operations moving by:

• Processing requests and orders, entering data and checking information for accuracy.
• Monitoring shared inboxes, responding to routine enquiries and following up outstanding items.
• Providing administrative support to our clinics, Concierge team and Head Office.
• Collating clinic audits and walkthrough videos, checking against agreed standards and following up gaps.
• Assisting with documents, trackers, reporting and operational projects.
• Helping with new starter setup, onboarding, training administration and team activities.

A substantial part of the role involves regular, repetitive tasks that need care and consistency. Alongside these, you’ll learn different systems and processes and help introduce improvements as the business evolves.

About you

You’re organised, practical and happy to get involved wherever support is needed. You take pride in accurate work and follow things through.

You’ll bring:

• Experience in administration, office support, data entry or a similar role.
• Strong attention to detail and confidence handling information.
• Clear communication and a helpful approach with colleagues and suppliers.
• Confidence using Microsoft Outlook, Excel, Word and Teams.
• The ability to manage priorities, ask questions and learn new systems.
• Discretion when handling confidential employee and patient information.

Healthcare experience would be helpful, but isn’t essential.

What’s in it for you

• Variety: work across operations, clinic support, systems and people administration.
• Broader skills: learn through practical experience and exposure to different business functions.
• Direct involvement: work closely with our COO and Operations Coordinator.
• Visible impact: help our teams stay organised and deliver a better experience for patients.

This is a full-time, office-based position in West Perth, working 38 hours per week.

At Ashley & Martin, we specialise in medical hair loss treatment. Our Head Office team supports the people and processes that keep our clinic network running.

If you enjoy a varied workload and the satisfaction of getting things done, we’d like to hear from you.

Apply with your CV and a short cover letter outlining your relevant experience and interest in the role.