Operations Adoption & Enablement Manager

Who you are

• Bachelor’s degree in business, organizational development, change management, communications, human resources, or a related field required
• PROSCI or other formal certification in Change Management or Organizational Effectiveness
• Five or more years of progressive experience in change management, adoption and enablement, organizational effectiveness, operational excellence, learning, or business transformation
• Demonstrated experience leading adoption and enablement workstreams for large-scale, multi-site enterprise technology implementations or operational transformations
• Experience supporting technology-enabled change through pilot, readiness, rollout, stabilization, and sustainment
• Experience translating complex changes into practical, role-based enablement for operational or frontline audiences
• Demonstrated ability to influence stakeholders across functions and organizational levels in a matrixed environment
• Experience in data centers, digital infrastructure, technology, real estate, or another operations-led industry preferred
• Strong knowledge of organizational change management frameworks, enterprise communications, and learning strategy
• Excellent communication and presentation skills, with the ability to engage audiences at all levels
• Strong execution skills with a focus on measurable outcomes
• Ability to coach and influence peers and project teams
• Travel:
• Travel is expected to be up to 15–20%, including domestic and occasional international trips

What the job involves

• The Operations Adoption & Enablement, Manager, NA supports the successful implementation and sustained adoption of strategic initiatives across North America Operations
• This role helps ensure that new processes, enterprise technologies, AI-enabled capabilities, operating standards, and ways of working are understood, adopted, and incorporated into daily operations so that initiatives achieve their intended outcomes
• Reporting to the Director, Adoption & Enablement, this individual contributor leads adoption and enablement workstreams for assigned initiatives, including large-scale, multi-site implementations
• The role translates operational changes into practical readiness plans, stakeholder engagement activities, communications, learning solutions, and reinforcement approaches
• The Manager works directly with operational leaders, project teams, product and process owners, and site stakeholders to identify adoption barriers, strengthen readiness, and improve execution
• The ideal candidate combines a strong understanding of change management with hands-on execution
• They can independently manage adoption activities across complex initiatives, engage stakeholders across organizational levels and functions, and adapt enablement approaches based on operational needs, implementation progress, and field feedback
• Operations Adoption & Change Management
• Lead adoption and enablement workstreams for assigned NA Operations initiatives, including enterprise technology implementations, AI-enabled capabilities, process standardization, operating model changes, and continuous improvement efforts
• Assess stakeholder, role, process, and operational impacts to identify readiness gaps, adoption risks, dependencies, and barriers
• Develop and execute integrated plans for stakeholder engagement, communications, learning, readiness, reinforcement, and sustainment
• Equip sponsors and people leaders to communicate changes, address concerns, and reinforce expectations with their teams
• Escalate material adoption and readiness risks with clear implications and recommended actions
• Operational Readiness and Enablement
• Translate operational and technical changes into clear role expectations and practical guidance for affected employees
• Develop or coordinate communications, leader toolkits, learning materials, job aids, engagement sessions, and reinforcement resources
• Partner with operational leaders, subject matter experts, product and process owners, project teams, and technology partners to ensure enablement is accurate, relevant, and field-informed
• Establish and assess initiative-level readiness criteria and coordinate adoption activities across pilot, rollout, stabilization, and sustainment
• Gather stakeholder and user feedback to address barriers and improve rollout and enablement approaches
• Cross-Functional Collaboration & Execution
• Collaborate across NA Operations, site teams, and partner functions to ensure adoption strategies are integrated into operational planning, execution, and sustainment
• Partner with Operational Excellence PMO, Process, Data, Operations functions, and other internal partners to support coordinated rollouts of new systems, tools, and enterprise capabilities
• Facilitate readiness reviews, stakeholder discussions, and working sessions to build alignment, resolve issues, and maintain progress
• Coordinate cross-functional contributors, consultants, vendors, or change champions supporting assigned initiatives
• Provide practical change management guidance and coaching to project teams, managers, and change champions
• Foster a culture of continuous learning, innovation, and user-centric enablement
• Performance Monitoring & Continuous Improvement
• Define and track measures for readiness, engagement, adoption, proficiency, and sustainment
• Use adoption data, stakeholder feedback, and post-implementation assessments to identify additional support or reinforcement needs
• Partner with business, product, and process owners to transition ongoing sustainment responsibilities
• Apply established Adoption & Enablement methodologies and contribute lessons learned and improvements to shared tools and practices