Operations Agent

Department:                      Operations

Report to: Operations Manager

Job Status (FLSA): Non-Exempt

Location:                             Dallas, Texas

Position Summary:         

The purpose of this position is to ship product to customers by scheduling pickups and verifying jobs that are ready to ship.  The Operations Agent will work closely with the company’s customs brokers, warehouse staff, shipping companies and clients. As well as assisting with shipping, receiving and transportation.  

Duties and Responsibilities:

• Assist answering incoming phone calls, e-mails and respond to customer’s requests
• Supervise the loading of trucks
• Taking bookings from customers
• Track shipments and communicate with clients about the shipment’s progress
• Schedule pick-ups and deliveries
• Update shipments in Trans Soft
• Review the Work Day file for outstanding pickups
• Cultivate a positive and enduring relationship with Customers / Vendors / Co-Workers
• Must be able to work in a very fast pace environment
• Must be able to multi-task
• Accurately receive cargo – record dims and weight of each shipment
• Inspect cargo for damages and address exceptions
• Responsible for staging cargo efficiently in the warehouse
• Offload and load both inbound and outbound cargo
• Comply with all safety and security procedures and TSA regulations
• Perform other duties and projects as assigned

Knowledge, Skills, and Abilities:

• Basic computer knowledge of MS Office applications (Excel, Word, Power Point & Outlook)
• 10-key by touch.
• Accurate data entry skills
• Strong mathematical skills
• Knowledge of principles and processes for providing excellent customer service.
• Detail oriented with strong organizational skills.
• Knowledge of import and export documents
• Bilingual – Spanish/English preferred.
• Strong communication skills, both written and verbal

Qualifications:

• High School Diploma or GED preferred.

Experience:

• Prior experience in the transportation industry a plus.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75(+)- pounds frequently. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Machinery operation requires the use of safety equipment to include but not limited to; eye safety glasses, hearing protectors, work boots, and hardhats. Loose fitting clothes and jewelry are not permitted. The noise level in the work environment is usually moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.