Operations Agent

Operations Agent

Location: 1899 L Street NW, 5th Floor, Washington, DC 20036 (On-Site)
Employment Type: Full-Time | Hourly | Non-Exempt (Eligible for Overtime Pay)
Schedule: Monday – Friday, 7:30 AM – 4:30 PM (40 hours per week)
Background Check Required

About TLScontact

Founded in 2007, TLScontact partners with governments worldwide to provide visa and consular services to travelers and citizens. With operations in 90 countries and 150 visa application centers, we process over 4 million visa applications annually. As part of the Teleperformance Group, we are committed to efficiency, accuracy, and exceptional service.

Position Overview

TLScontact is seeking a highly organized and detail-oriented Operations Agent to join our team in Washington, DC. This role is responsible for document verification, customer service, and compliance with security protocols to ensure smooth visa application processing. The ideal candidate will have strong attention to detail, excellent organizational skills, and a customer-focused mindset.

Key ResponsibilitiesDocumentation Processing

• Greet applicants professionally and assist them throughout the visa application process.
• Verify documents for accuracy and completeness in accordance with official guidelines.
• Ensure applicant details entered into internal systems match official identification documents.
• Clearly communicate application status and next steps to applicants.

Quality Control & Compliance

• Review documents processed by colleagues for accuracy and compliance.
• Log documentation errors and discrepancies in the internal system.
• Follow all security procedures and maintain strict data confidentiality.

Client Reception & Support

• Verify appointment details and applicant identity upon arrival.
• Ensure proper workflow coordination with the Operations Manager and team.
• Maintain an orderly and professional waiting area.
• Provide clear and professional responses to client inquiries.

Security & Confidentiality

• Participate in mandatory security training.
• Comply with data protection policies and anti-corruption regulations.
• Promptly report security concerns or document irregularities to management.

Qualifications & SkillsMinimum Requirements

• High school diploma or GED; additional certifications in customer service or administration are a plus.
• At least one year of experience in customer service or administrative roles.
• Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.

Preferred Qualifications

• Strong attention to detail and accuracy in documentation.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Customer-focused approach with strong problem-solving capabilities.
• Ability to handle sensitive and confidential information appropriately.

Compensation & Benefits

• Hourly Rate: $23 per hour
• Employment Classification: Full-Time, Hourly, Non-Exempt (Eligible for Overtime Pay)
• Health Insurance: Comprehensive Medical, Dental, and Vision coverage
• Retirement Plan: Access to the company’s 401(k) plan
• Paid Time Off (PTO): In accordance with company policy and applicable law
• Work Environment: Supportive and collaborative workplace with opportunities for professional growth

Why Join TLScontact?

• Competitive compensation with growth opportunities
• Comprehensive training and career development
• Inclusive and collaborative work environment
• Opportunity to be part of a global leader in visa and consular services

TLScontact is an Equal Opportunity Employer. We encourage applications from all backgrounds and do not discriminate based on race, color, religion, sex, gender, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Application Process

To apply, please submit your updated resume for consideration. Applications are reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Pay: $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Location:

• Washington, DC 20036 (Preferred)

Work Location: In person