Operations Agent SSD

Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview The Operations Agent SSD is responsible for coordinating the day-to-day import/export of international shipments, all transport modes, in accordance with customer requests within the Ship Spares Division.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operation to ensure the customer’s request is satisfied;
• Prepare profitable quotations accurately;
• Set shipping schedules and communicate with customers, subcontractors, and ports to verify loading, departures, and arrivals in a timely manner;
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents;
• Track and communicate all delays, damages, problems and work to resolve customer issues;
• Responsible for all aspects of (international) operations such as customer service, data entry of shipments, operations and billing;
• Coordinate recovery/delivery schedules with various cartage agents and international partners;
• Partner with local sales and account management teams to communicate problems to customers, international partners, and other stations, as needed;
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met;
• Ensure all shipments are properly billed within company guidelines and timelines;
• Process and comply with all requirements listed by regulatory agencies;
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations;
• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

• High motivation and interest for international transport and logistics
• Associates Degree or equivalent
• Curious, reliable, problem solver, strong desire for development and competence building
• Experience or knowledge in dangerous goods handling (IATA DGR) and/or aviation security is an advantage.
• Fluent oral and written Norwegian and English is a must
• Required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues. Must be available for occasional on-call duty.
• Ability to work flexible hours either in the office or remotely as required

About AIT Worldwide AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable , user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options , t hese include customs brokerage, warehouse management and all- round worry-free services.

What AIT Can Offer You At AIT, we believe in fostering a positive and fulfilling work environment that extends beyond competitive compensation and benefits. We are dedicated to providing our employees with the resources and support they need to achieve their personal and professional goals. In addition to offering a competitive salary and comprehensive benefits package, we are committed to providing our teammates with meaningful opportunities to give back to the community and support causes they care about.

One such program is our Volunteer Time Off (VTO) initiative. Every teammate at AIT is eligible to participate in up to five hours of volunteer work each year for a charitable organization of their choice. This allows our team members to dedicate their time and skills to causes that are personally meaningful to them, while also making a positive impact on their communities.