Operations Analyst / BA

We are looking for an Operations Analyst to support both business projects and daily operations activities.

Client Details

Our client is a highly reputable company within the insurance industry, well-known for its established presence and professional environment. As a large-scale and recognized insurance firm, it provides a broad platform and dynamic work culture to the employees.

Description

• Gather and document business requirements
• Coordinate and perform UAT for system enhancements
• Identify and track testing issues and defects
• Prepare user training materials and provide training
• Support system implementations and resolve user queries
• Extract and analyse data using Excel, SQL, or Power BI
• Handle daily operational tasks and ad hoc projects

Profile

• Degree holder in any discipline
• Minimum 3 years' experience as a Business Analyst or Operations Analyst
• At least 3 years' experience in UAT and system enhancement testing
• Experience in insurance, banking, or financial services is highly preferred
• Proficient in Excel, SQL, Power BI, or other data analysis tools
• Strong analytical and communication skills
• Fluent in English, Mandarin, and Cantonese

Job Offer

• Financial services operations
• Projects involving process improvement or system enhancements

This is an excellent opportunity to join a business-focused team and gain exposure to operational improvement and transformation projects.