Operations Analyst

We are looking for a curious, detail-oriented, and proactive Operations Analyst to join our growing team.

This is a great opportunity for a recent graduate or early-career professional who is interested in technology, data, and business operations. You’ll work with different teams, help solve operational issues, work with data, and contribute to improving how we work.

If you’re organized, comfortable working with technology and data, and enjoy solving problems, we’d love to hear from you.

What You’ll Do

Support Operations

• Help monitor and organize operational requests, tasks, and issues.
• Assist in investigating problems by gathering information and coordinating with the appropriate teams.
• Track open items, follow-ups, and priorities.
• Help maintain documentation for processes, issues, and resolutions.

Work With Data

• Use SQL to retrieve and review data for investigations and reporting.
• Assist with data quality checks and identify trends or recurring issues.
• Prepare reports, summaries, or dashboards as needed.
• Use Excel or other data tools to organize and analyze information.

Coordinate With Teams

• Communicate updates clearly with internal teams and stakeholders.
• Help coordinate tasks and follow-ups across different teams.
• Participate in team meetings, check-ins, and operational activities.
• Work collaboratively to help resolve issues and keep activities moving forward.

Improve Processes

• Identify opportunities to improve processes and make day-to-day work more efficient.
• Help document existing processes and suggest improvements.
• Learn about technology, data, insurance operations, and delivery practices.

What We’re Looking For

Required

• Working knowledge of SQL.
• Strong analytical and problem-solving skills.
• Good organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities.
• Good written and verbal communication skills.
• Willingness to learn new tools, systems, and processes.
• A collaborative and proactive attitude.

Nice to Have

• 1–2 years of experience in operations, support, coordination, analysis, technology, or a related field.
• Internship, co-op, academic project, or other relevant experience.
• Familiarity with Excel or other data analysis tools.
• Familiarity with Jira, Confluence, or similar task management, documentation, or collaboration tools.
• Experience working with databases such as PostgreSQL, MySQL, SQLite, or similar technologies.
• Experience with reporting, data analysis, or data quality activities.
• Exposure to insurance, Insurtech, financial services, or technology-related environments.
• A degree or diploma in Computer Science, Data Science, Information Technology, Business, Operations, or a related field.

Fresh graduates are welcome to apply. Relevant internships, co-op placements, academic projects, coursework, campus leadership, or other transferable experience will be considered.