Operations Analyst

Key Responsibilities

Retail Operations Management

• Monitor the day-to-day operations of MKB retail branches.
• Ensure branches follow company SOPs, policies, and operational standards.
• Conduct regular store checks and identify operational gaps or areas for improvement.
• Monitor store cleanliness, product display, stock arrangement, staff appearance, and overall store readiness.
• Follow up with Branch Managers and Supervisors on operational issues and corrective actions.
• Assist in standardising retail procedures across all branches.
• Support the opening and operational setup of new retail outlets.

Performance & Data Analysis

• Track and analyse key retail performance indicators such as sales, conversion, average transaction value, staffing, attendance, and productivity.
• Prepare regular retail performance reports and dashboards for management review.
• Identify trends, operational inefficiencies, and areas affecting store performance.
• Compare performance between branches and highlight areas requiring attention.
• Use operational data to support management in making business decisions.