Operations Analyst

A little about Local

Local is a Melbourne-born BTR business focused on creating and managing communities built entirely for renters. We believe in using our homes to create stronger communities, making renting more secure, sustainable and connected for Australians.  Now one of Australia’s largest BTR platforms, Local has a completed portfolio valued at over $2.46B, with 3,246 apartments across six neighbourhoods along the eastern seaboard. It’s also important to us to provide homes for people who, through no fault of their own, don’t have suitable places to live. That’s why at least 10% of each of our projects is committed to supplying homes for social, affordable and specialist disability accommodation. Our people are our greatest assets. We have a team made up of diverse skills and perspectives united by a shared goal: creating communities that people truly love being part of.  If that sounds like something you’d like to be part of, read on!

A little about the opportunity: This is a 3-month contract for an Operations Analyst to play a pivotal part in helping Local optimise property performance, leasing strategies, resident experience and marketing effectiveness across our growing portfolio, with more than 2,500 operational apartments across four open communities, with four more under construction. We’re after a highly curious, commercially minded analyst who can turn data into clear business insights, present them with confidence, and collaborate across departments to drive better decisions.

What you’ll bring :

·       Relevant qualification: A tertiary qualification in data analytics, statistics, economics, commerce, business or a related field.

·       Analytical experience: 2+ years in a data-driven or analytical role, ideally within property or real estate, translating operational metrics into clear business insights.

·       Tech-savvy: Highly proficient in Excel, with experience building reports and dashboards in Power BI, Tableau or similar; working knowledge of SQL and property management/CRM systems is a bonus.

·       A natural storyteller: Exceptional presentation and communication skills, with the confidence to turn complex analysis into clear narratives for senior leaders.

·       Detail-obsessed: High attention to detail and a genuine commitment to data accuracy and integrity.

·       Genuinely curious: You ask “why”, dig beneath the numbers and proactively look for insights beyond what’s asked.

·       Organised and process-driven: Highly organised, timeline-driven and comfortable managing multiple priorities.

·       A relationship builder: You work confidently with stakeholders at every level and build trust across departments.

·       Adaptable: Flexible and open to evolving responsibilities, with an innovative, problem-solving mindset.

What you’ll be doing

Leasing performance analysis

·       Track key leasing metrics such as occupancy, lease-up velocity, renewal rates, lease expiries and concessions.

·       Analyse historical leasing trends to spot seasonality, market shifts and tenant behaviours, and use this to forecast demand and revenue.

·       Own the accuracy of weekly reporting dashboards, building easy-to-follow templates for the team.

·       Build dashboards and regular reports for marketing, leasing and asset management using tools like Excel and Power BI.

·       Benchmark performance against internal goals and market competitors to flag underperforming assets and opportunities.

·       Keep leasing and marketing data clean, consistent and accurate across our property management systems and CRM.

·       Spot bottlenecks in the leasing funnel and work with teams to refine communication strategy and touchpoints.

Operational analysis

·       Build a resident demographics template and present findings on a regular cadence.

·       Analyse resident behaviour and engagement, including events attendance and amenity bookings.

·       Translate operational data into actionable insights that improve site performance.

·       Analyse unit and development data to inform leasing strategy, unit design, pricing and marketing.

·       Explore ancillary revenue opportunities to support strategic decisions.

·       Present clear, compelling findings and recommendations to stakeholders across the business, from asset managers to the executive team.

·       Support forecasting, budgeting and strategic planning with performance data.

·       Contribute to company-wide projects such as technology rollouts, marketing experiments and process improvements.

·       Respond to ad-hoc analysis requests that help explain performance or guide decisions.

Marketing insights

·       Analyse advertising campaign results to report on effectiveness and guide optimisation.

·       Track lead volume, cost per lead and conversion rates to determine cost per acquisition.

·       Gather competitive market data on pricing, availability and promotions to support positioning decisions.

·       Use demographic and geographic analysis to understand market demand.

·       Identify drop-off points in the enquiry journey and help refine lead-nurturing strategies.

Why join Local Residential?   For us, this is more than just a job; it’s something we genuinely care about. What we’re building takes curiosity, energy and a willingness to challenge the norm. We’ve created a culture where people are encouraged to speak up, think differently and keep pushing for better because “that’ll do” isn’t really our thing. We’re not all work and no play, though. We love rewarding our people for the work that they do, and we’re big believers in having FUN.

We’re committed to a workplace that values diversity, equity, and inclusion. Different perspectives make us stronger, more creative, and help us keep challenging the way renting and living are done  If you’ve got the skills, curiosity and drive to learn, even if you don’t tick every box, we still encourage you to get in touch.