Operations Analyst

Operations Analyst – Woolsocks

Barcelona, Spain · Full-time

About Woolsocks

Woolsocks is a cashback and rewards app that helps people save money on everyday shopping. We work with thousands of brands and are active in several European markets. As we grow, keeping our platform healthy, reliable and efficient is more important than ever.

About the role

We're looking for an Operations Analyst to join our operations team. You will be the person who keeps a close eye on how our platform is performing, whether that's an unusual spike in a metric, a change in user behaviour or a feature that isn't working as it should. You'll work with large amounts of data, track our key KPIs and turn your findings into clear actions for the rest of the company.

What you'll do

• Monitor the performance of our platforms and track our key KPIs every day
• Analyse user behaviour to understand how people use the app and where things can be improved
• Investigate unusual activity and outliers in the data and find out what's behind them
• Build and maintain dashboards in Superset, our data visualisation tool
• Identify and report on new trends in platform usage and performance
• Spot inefficiencies and suggest improvements to processes, user flows and app features
• Share clear recommendations with other teams to help them make better decisions

What we're looking for

• Strong analytical skills and an eye for detail
• Experience working with large datasets
• Experience with dashboard tools (Superset, Looker, Tableau or similar)
• You can explain complex findings in a simple, clear way
• You're curious and proactive, and you like finding the "why" behind the numbers
• Fluent English

What we offer

• Competitive salary package
• Meal vouchers (Ticket Restaurant)
• 23 paid vacation days
• Office located in the heart of Barcelona
• Team activities: monthly drinks and company events
• Coffee, drinks and fruit available at the office
• A friendly, international work environment in a fast-growing company
• Opportunities for personal development and growth