Operations Analyst

Operations Analyst Vacancy

Location: Ibadan, Oyo State, Nigeria
Employment Type: Hybrid
Department: Operations & Business Development

About SHUB CONNECT

SHUB CONNECT is a technology driven flexible staffing platform connecting businesses with reliable, verified workers for temporary, shift based and on demand employment opportunities. We provide efficient workforce solutions while creating accessible employment opportunities for jobseekers across various industries.

Role Overview

We are seeking a proactive, highly organised and digitally proficient Operations Analyst to oversee the day to day operations of SHUB CONNECT. The successful candidate will coordinate jobseeker onboarding, manage staffing requests, maintain client relationships, deliver excellent customer service and support sales initiatives.

The role requires a resourceful individual capable of working independently, managing multiple responsibilities and contributing to operational efficiency and business growth.

Key Responsibilities

Operations & Workforce Management

• Drive Platform Operations: Take full ownership of daily platform performance, managing job postings, application pipelines, and staffing requests with complete autonomy.
• Autonomous Workforce Management: Lead the end-to-end lifecycle of jobseeker registration, vetting, onboarding, verification, and high-retention engagement without direct oversight.
• Strategic Deployment & Execution: Proactively oversee worker scheduling, dynamic deployment, attendance tracking, and shift completion, independently anticipating and resolving operational bottlenecks before they escalate.
• Process Evolution: Continually audit and optimize operational workflows, building scalable systems and maintaining immaculate records with minimal supervision.

Client Relations & Account Ownership

• Primary Point of Accountability: Act as the definitive, trusted authority and primary point of contact for employers and jobseekers, driving client satisfaction and long-term retention.
• Proactive Account Management: Anticipate client staffing needs, lead fulfillment strategies, and manage expectations to guarantee seamless, high-end service delivery.
• High-Touch Resolution: Independently handle complex inquiries, grievances, and operational concerns with sound commercial judgment and a client-retention-first mindset.

Growth, Brand Leadership & Business Development

• Brand Stewardship & Strategy: Take charge of SHUB CONNECT’s digital footprint and social media channels, setting the tone for online engagement and brand authority.
• Creative & Promotional Direction: Conceptualize, develop, and execute high-impact promotional campaigns, community announcements, and targeted job visibility strategies.
• Sales Enablement: Actively partner in lead generation, client outreach, and sales initiatives, contributing directly to platform scaling and market growth.

Analytical Reporting & Strategic Insights

• Performance Tracking: Independently monitor, analyze, and report on core metrics, including jobseeker acquisition, fulfillment rates, inquiry turnaround, and client engagement.
• Data-Driven Recommendations: Spearhead weekly performance reviews, translating raw operational data into actionable business insights and strategic process improvements for executive review.

Qualifications & Requirements

• HND, Bachelor's degree or Masters in Business Administration, Marketing, Management, Communications or a related field.
• Previous experience in operations, administration, customer service, recruitment or digital marketing is desirable.
• Strong computer literacy and proficiency in Microsoft Office or Google Workspace.
• Good knowledge of digital marketing, social media management and content creation.
• Familiarity with Canva, WhatsApp Business, CRM systems and other digital tools is an advantage.
• Excellent communication, organisational, multitasking and problem solving skills.
• Ability to work independently, take initiative and manage competing priorities.
• Strong attention to detail, professionalism and customer service orientation.

Key Performance Indicators

• Maintain a successful shift fulfillment rate alongside a 100% verified jobseeker onboarding turnaround within 24 - 48 hours, with zero direct supervision required.
• Achieve an accuracy rate across worker scheduling, shift deployment tracking, and data logging within the system, proactively resolving bottlenecks before escalation.
• Secure a 4.8/5.0 CSAT score on post-shift reviews, maintain a 90% + client repeat booking rate, and resolve all client/worker issues within a strict 2-hour SLA.
• Independently drive platform growth by securing or facilitating up to 15 new qualified client leads/expanded shift requests monthly, while maintaining active digital engagement and brand visibility.
• Deliver comprehensive weekly performance reports autonomously on schedule, and successfully implement at least 1 operational workflow optimization per quarter to scale platform efficiency.

Work Arrangement

This is a hybrid role based in Ibadan, Oyo State. Candidates must reside in Ibadan or be able to commute reliably for in person meetings and operational activities when required.

How to Apply

Interested candidates should submit an updated CV highlighting their relevant experience and skills.

Pay: ₦55,000.00 - ₦60,000.00 per month

Work Location: In person