Operations Analyst

Under the supervision of the Operations Analyst Team Lead, the Operations Analyst is responsible for the timely and sensitive handling of operations analytics, incoming and outgoing medical record requests and deposition services workflows as well as corporate insurance information and monitoring.
The role requires the ability to work independently as well as collaborate and support other members of our team. The Analyst plays a key role including but not limited to preserving records and other documentation, liaising with the Chief Operating Officer, coordinating and responding to deposition requests and drafting written correspondence.

Responsibilities

• Coordinate with internal departments to ensure relevant parties are notified and receive the required documentation.
• Maintain an organized and up-to-date tracking system for all appointments and documents, ensuring timely responses and compliance with deadlines.
• Keep accurate records and files for review, maintaining confidentiality and data integrity.
• Respond to status requests and provide updates to internal teams
• Actively participate in document collection and production, deposition preparation, hearings and trials.
• Prepare, schedule and process invoices for fees due
• Support collection, review, and production of internal information for litigation, transaction, and regulatory support.
• Utilize databases for searches and document retrieval.
• Coordinate with external parties, including law firms, regulatory agencies, and court representatives, on matters relating to service of process.
• Complete new business insurance applications accurately, gathering required information from clients, agents, and underwriting guidelines
• Prepare and process policy renewals, including reviewing expiring policies, updating exposure information, and submitting renewal packages to carriers on time
• Request and follow up on missing documentation such as loss runs, schedules of locations, and financial information
• Review applications for completeness and accuracy before submission to carriers or underwriters
• Track renewal dates and deadlines to ensure continuous coverage and avoid lapses
• Communicate with clients, carriers, and internal team members by phone and email to resolve questions and status updates
• Assist with processing endorsements, certificates of insurance, and policy change requests as needed
• Stay current on relevant laws, regulations, and industry best practices related to service of process.
• Provide back up support to Medical Record requests received.
• Other duties as assigned

Experience

• Bachelor's degree; or equivalent experience
• Microsoft Office proficiency
• Minimum 2 years of relevant work experience, preferably in a healthcare environment
• Prior work experience as a Junior Paralegal or Junior Financial Analyst preferred
• Excellent attention to detail and organizational skills required.
• Strong teamwork, interpersonal skills, and ability to communicate well across all levels.
• A self-starter with ability to prioritize workflow to ensure deadlines are met and ability to function efficiently under pressure, strong project management skills.
• Demonstrated ability to adhere to deadlines.
• Strong interpersonal, analytical and organizational skills.
• Ability to work independently and on a team in a fast-paced environment under strict deadlines.
• Effectively manage multiple responsibilities and coordinate several activities at once.
• Microsoft Office proficiency

In office Syosset location, not remote, with 25% local area travel

EOE Orthopaedics Spine and Sports Medicine, LLC dba Total Orthopedics and Sports Medicine provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability.

Pay: $22.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Paralegal: 2 years (Preferred)
• Legal administrative: 2 years (Preferred)

Ability to Commute:

• Syosset, NY 11791 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person