Operations Analyst (DocuSign Administrator) - Nightshift

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to Work in 9 countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ in total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As an Operations Support Analyst supporting DocuSign and Contract Lifecycle Management (CLM) platforms, you will provide exceptional customer support by managing inbound support queues, triaging customer issues and requests, and collaborating with product and technical teams to resolve challenges related to electronic signature and contract management solutions. This role is critical to maintaining customer satisfaction, supporting DocuSign-related processes, and ensuring seamless contract lifecycle experiences across the organization.

Along the way, you will:

• Manage the inbound customer support queue and respond to DocuSign and CLM-related inquiries in a timely and professional manner.
• Perform comprehensive triage of customer issues and requests to determine priority, scope, and the appropriate resolution path.
• Provide first-level technical support and troubleshooting for DocuSign and related contract management tools.
• Partner with product and technical teams to escalate and resolve complex customer issues.
• Document customer interactions and maintain accurate records in support ticketing systems.
• Follow up with customers to ensure timely issue resolution and a positive support experience.
• Identify trends and recurring issues to support product enhancements and process improvements.
• Maintain professional communication with customers and internal stakeholders throughout the support lifecycle.
• Be AmbITious: When you bring your hunger, heart, and harmony to Insight, you'll have continuous opportunities to develop your skills, grow your expertise in DocuSign and CLM technologies, and advance your career.

What we're looking for

• Education: Bachelor's degree required.
• Must Have Experience: 3-5 years of experience supporting DocuSign or similar electronic signature and contract lifecycle management (CLM) platforms, with a background in technical support, customer success, or related roles preferred.
• Preferred Experience: Experience with enterprise software applications, IT service management (ITSM) practices and tools such as ServiceNow, and customer service training or certifications is an advantage.
• Communication: Strong verbal and written communication skills with the ability to build and maintain professional relationships with customers, vendors, and internal stakeholders.
• Organization: Proven ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Problem Solving: Strong analytical and problem-solving skills with keen attention to detail and a proactive approach to issue resolution.
• Systems & Tools: Proficiency in ticketing systems, CRM platforms, and CLM solutions. Familiarity with IT service management (ITSM) tools such as ServiceNow is an advantage.
• Collaboration: Ability to work effectively with cross-functional teams and contribute to a collaborative work environment.

What you can expect

We’re legendary for taking care of you and your family and helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

·    Freedom to work from another location, even an international destination, for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today. Your ambITious journey starts here.