Operations Analyst - Non Tech

Key Responsibilities Include:

• Coordinating with customers, field executives, closure executives, finance team etc. to successfully close the lead.
• Confirming details and documents of tokened leads and vetting the last call during token
• Calling the seller to confirm the procurement schedule and sharing the list of documents to get them ready before the field executive visit the seller
• Managing schedule of the visit with customer and field executive.
• Coordinating with field executive and finance team for payment release and loan closure
• In case of any price change or additional hold amount, informing seller and lead owner
• In case of challan, clearing the dues of challan on vahan website
• Making sure of the delivery of the vehicle to workshop team and taking sign off
• Uploading all the documents in CRM dashboard
• Handing over the original documents to post sales team and taking sign off
• Follow up with the seller on the documents for which amount is held
• Receiving the held documents from seller and releasing the held amount
• Recovering the token amount in case of token cancellations
• Follow up with the sellers where delivery scheduled is for more than 4 days and convince them to deliver the vehicle earlier

Preferred candidate profile

• Graduate degree

• Good verbal communication skills English, Hindi, and regional language (will be an added advantage)

• Candidates who are good with customer engagement

• Candidates who know how to use dashboards and conversant with MS Excel or Google Sheets

• Candidates who have done coordination across stakeholders are preferable.