Operations Analyst - T2D

Role: Operations Analyst-T2D
Ideal Candidate:

An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills.Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in customer service.

Key Responsibilities Include:

• Coordinating with customers, field executives, closure executives, finance team etc. to successfully close the lead.
• Confirming details and documents of tokened leads and vetting the last call during token
• Calling the seller to confirm the procurement schedule and sharing the list of documents to get them ready before the field executive visit the seller.
• Managing schedule of the visit with customer and field executive.
• Coordinating with field executive and finance team for payment release and loan closure
• In case of any price change or additional hold amount, informing seller and lead owner
• In case of challan, clearing the dues of challan on vahan website
• Making sure of the delivery of the vehicle to workshop team and taking sign off 
• Uploading all the documents in CRM dashboard
• Handing over the original documents to post sales team and taking sign off
• Follow up with the seller on the documents for which amount is held
• Receiving the held documents from seller and releasing the held amount
• Recovering the token amount in case of token cancellations
• Follow up with the sellers where delivery scheduled is for more than 4 days and convince them to deliver the vehicle earlier.

Requirements:

• Graduate degree
• Good verbal communication skills – English, Hindi, and Marathi
• Candidates who are good with customer engagement
• Candidates who know how to use dashboards and conversant with MS Excel or Google Sheets
• Candidates who have done coordination across stakeholders are preferable.

Job Types: Full-time, Permanent, Fresher

Pay: ₹250,000.00 - ₹320,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Vidyavihar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Okay with MS Excel and telecalling

Education:

• Bachelor's (Required)

Language:

• Marathi (Required)

Location:

• Vidyavihar, Mumbai, Maharashtra (Required)

Work Location: In person