Operations Analyst/Administrative Assistant

Operations Analyst / Administrative Assistant

Certus Claims

Overview

The Operations Analyst / Administrative Assistant plays a critical support role within a fast-paced claims environment, providing high-volume operational and administrative assistance across multiple leaders and projects. This individual must be highly organized, detail-oriented, and able to manage competing priorities while maintaining professionalism, confidentiality, and a positive, solutions-focused attitude.

Essential Functions

• Process a high volume of operational tasks requiring heavy data entry, including payment processing, claim setup, and loss run requests
• Manage inbound and outbound calls in a professional and timely manner
• Provide administrative and operational support across multiple projects and leadership teams
• Track, prioritize, and follow up on open requests to ensure timely resolution
• Maintain a high level of accuracy and attention to detail in all work
• Perform additional operational and administrative duties as assigned

Requirements

• Prior experience providing administrative and/or project support preferred
• Accounting and/or data entry experience preferred
• Proven ability to manage multiple projects with shifting priorities and deadlines
• Strong time management and organizational skills in a high-demand, fast-growing environment
• Excellent written and verbal communication skills
• Ability to work independently and proactively follow up on unresolved assignments
• High level of accuracy and attention to detail
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook