Operations & Admin Officer

**Operations & Admin Officer

About Us**
Pointers Pharma Limited is a dynamic company in the health product trading and distribution sector, focused on both local and international markets. We are committed to maintaining a professional and collaborative work environment where employees can build long‑term, meaningful careers.

Role Overview
This position plays a core supporting role in our daily operations and ensuring smooth business processes. The role requires close coordination across multiple departments (including : Sales, Warehouse, Logistics, Finance) to maintain operational accuracy, compliance and efficiency.

We are seeking a reliable, responsible and detail-minded individual who demonstrates maturity, self-discipline and strong adherence to company guidelines & SOPs. The ideal candidate is compliant, professional and capable of handling confidential or sensitive information with care. Seeks clarification when required, escalate and report issues early for management's review or approval.

Key Responsibilities

• Operations & Supply Chain Coordination

Ensure smooth daily operations by managing customer order fulfilment and coordinating with Logistics partners, Warehouse teams, and the Sales & Marketing department. Oversee inventory accuracy, shipment documentation, and import/export procedures to support timely delivery and compliant supply chain execution.

• Office Administration & Basic Finance

Maintain a well-organized office environment, including office supplies management, vendor coordination and general upkeep. Support basic HR functions, handle routine financial tasks including payment processing, liaising with suppliers, vendors and maintaining clear records of accounts receivable/payable.

• Business / Executive Support

Provide ad‑hoc operational and administrative support to Senior Management. Prepare reports, analyze operational data, and facilitate clear communication across departments to ensure alignment, transparency and workflow efficiency.

What We're Looking For

• Mature & Professional : Represents the company professionally, maintains integrity in all interactions and demonstrates sound judgement
• Self‑Disciplined & Compliant : Consistent and timely attendance, completes tasks on schedule, adheres strictly to oversight, approvals and established procedures
• Trustworthy & Honest : Strong adherence to company guidelines, SOPs and approval processes. Communicates transparently and honestly, escalates issues early and appropriately to keep management clearly informed
• Detail-Oriented & Accurate : Maintains high accuracy in documentation, data entry and operational workflows
• Confidential & Discreet : Handles sensitive and confidential information with care, integrity and respect for privacy
• Cooperative, Adaptable & Independent : Works effectively across departments, supports workflow efficiency, adjusts to changing operational needs, and manages daily responsibilities within defined scopes

Skills & Language Requirements

• 3-5 years of relevant experience. Prior exposure to operations, trading, distribution, administration and support roles is an advantage
• F.7 or above required ; Diploma, Bachelor or University Degree is a plus
• Proficient in English, Cantonese, with basic Mandarin ability
• Chinese/Cantonese and English typing skills are must
• Proficient computer skills ; AI literacy highly preferred
• Basic knowledge of HR and accounting practices

What We Offer

• 5-Day Work Week : 8:30am to 5:30pm
• Work location : Tsuen Wan Office
• Bank Holidays, 14 days Annual Leave, Birthday Leave
• Company Medical Insurance, MPF
• Discretionary Performance Incentives
• Staff Discounts, Shuttle Bus
• Professional, Collaborative and Supportive work environment
• Long-term career fulfillment, Work-life balance