Operations & Administration Assistant

About us

Saicho is a luxurious, non-alcoholic, single-origin sparkling tea brand redefining the way people experience food and drink. Crafted to be served chilled in a wine glass, Saicho celebrates the terroir, nuance, and provenance of tea with the same reverence as fine wine. Since launch, Saicho has been embraced by renowned sommeliers, chefs and hoteliers around the world.

About the role

As the brand continues to expand across Asia, we are seeking an Operations & Administration Assistant to help with daily warehouse work, delivery arrangements, and office administration work. You will make sure customer orders are packed correctly, help manage part-time staffs, and handle basic data entry to keep our daily operations running smoothly. This role requires someone comfortable working in a fast-moving startup and scale-up environment, able to handle hands-on execution and multi-tasks condition.

Key responsibilities

Warehouse Support

●      Manage Part-Time Staff: Manage daily schedules, assign tasks, and track working hours for Part-Time Staffs

●      Keep Warehouse Tidy: Direct Part-Time Staffs to clean up the warehouse after packing. Make sure equipment and empty pallets are put back in their proper places.

●      New Stock Arrivals: Assist logistic staff to stock in shipments stock to the warehouse.

●      Restock Packaging Materials: Assign Part-Time Staff to refill POSM and packaging items to the shelves.

Order Deliveries & Shipment Support

●      Prepare delivery list: Prepare daily delivery address lists to drivers

●      Create Delivery Labels: Print invoices, packing slips, and use 3rd party systems (e.g. Shipany) to create courier waybills.

●      Monitor Order packing: Handle order packing with Part-Time Staffs to ensure packing correctly

●      Event Materials preparation: Equipment and materials packing for upcoming promotions and events.

●      Customs Declaration : Fill out basic customs declaration forms online after shipment stock in.

●      Create Purchase Orders (POs): Issue purchase orders for tea and POSM into the inventory system.

Office Administration, Filing and Data Input

●      Data input: Input Part-Time Staffs salary in Finance system and cross check with the actual worksheet records.

●      New Client Forms: Fill out vendor onboarding forms for new business clients.

●      Office Maintenance: Assist to purchase office supplies and contact the landlord for maintenance if necessary.

●      General Admin: Mailbox checking, parcel pick up and document filing.

About you

• 2-3 years' experience in operations, logistics, or Administration, ideally within the food & drink or FMCG sector
• Good spoken Cantonese and basic spoken and written English and Mandarin
• Experience working in startup or scale-up environments, comfortable wearing multiple hats
• Strong organisational skills, detail-minded with a hands-on, proactive approach
• Comfortable communication with cross-functional team
• Passionate about food and drink, with an eye for quality, precision, and efficiency
• Based in Hong Kong with valid work authorisation

Benefits

• A culture built on respect, authenticity, and empowerment
• A close-knit, international team that values growth, learning, and shared success
• Opportunities to shape the operational strategy of a pioneering drinks brand
• Exposure to all facets of a fast-growing global business