Operations & Administration Manager (New Headcount)

About the role

We are looking for an experienced and proactive Operations & Administration Manager to oversee the daily operational, administrative, and support functions of our business. This role is ideal for a hands-on leader who can enhance operational efficiency, streamline internal processes, and support business growth.

Key responsibilities

• Oversee daily office operations and administrative functions to ensure smooth and efficient business performance.
• Manage office facilities, vendors, procurement, maintenance schedules, and workplace resources.
• Supervise administrative support functions, including document control, filing systems, meeting coordination, and warehouse administration.
• Develop, implement, and improve internal policies, procedures, and operational workflows.
• Monitor departmental budgets, manage expenses, and identify cost-saving opportunities.
• Coordinate with internal teams and external service providers to ensure operational excellence.
• Support HR administration, including onboarding, leave management, employee records, and office policies.
• Prepare management reports and business performance summaries as required.
• Lead and mentor administrative staff to maintain a productive and professional work environment.
• Undertake ad hoc assignments and special projects delegated by senior management.

About you

• Diploma or Bachelor's Degree in Business Administration, Operations Management, or a related discipline.
• Minimum 5 years of solid experience in office administration, business operations, or related managerial roles.
• Previous supervisory or team management experience is highly preferred.
• Strong leadership, organizational, communication, and problem-solving skills.
• Capable of managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Excellent command of spoken and written English and Chinese.
• Detail-oriented, proactive, responsible, and able to work independently.
• Experience in warehouse administration, inventory control, or retail operations is an advantage.
• Immediate availability or short notice period is highly preferred.

Benefits

• Competitive salary package
• Performance bonus
• Annual leave and statutory holidays
• Career advancement opportunities
• Friendly and supportive working environment