Operations & Administrative Assistant

RESUMES MUST BE SUBMITTED IN ENGLISH OR THEY WILL GET REJECTED

Salary: 800–1,200 USD per month

About Your Startup Operations

Your Startup Operations is a boutique agency providing operational services to small businesses. We work primarily with small business owners in the United States and our vision is to give power to the people who own small businesses by delivering white glove service while maintaining flexibility, care and affordability.

Our SCORE Values

• Solution-focused: Think critically and propose solutions independently.
• Curiosity: Ask questions and actively seek understanding.
• Ownership: Take full accountability and responsibility for your role.
• Resourcefulness: Use all available resources to solve challenges or answer questions.
• Excellence: Deliver high-quality work and exceptional results.

Who You Are

• You are highly organized and enjoy keeping tasks, schedules, information, and people on track.
• You are proactive and don't need to be reminded multiple times to follow up or complete something.
• You are an excellent communicator who feels comfortable interacting professionally with clients, vendors, team members, and leadership.
• You enjoy creating structure and can turn scattered information into organized processes, documents, and systems.
• You are resourceful and willing to figure things out before immediately asking someone else for the answer.
• You can confidently manage multiple priorities while maintaining strong attention to detail.
• You are comfortable learning new software and aren't intimidated by switching between different tools and platforms.
• You take ownership of your work and understand that completing a task also means making sure the desired outcome was achieved.
• You are adaptable and comfortable supporting different areas of a business as priorities change.
• You are detail-oriented. Hint: On your first interview, mention which SCORE value you most align with at the end of the interview for huge bonus points.

Responsibilities

• Provide day-to-day administrative and operational support to clients and internal team members.
• Manage calendars, appointments, meetings, scheduling requests, and follow-ups.
• Monitor tasks and deadlines and proactively follow up with the appropriate people to keep projects moving.
• Communicate professionally with clients, vendors, candidates, and other stakeholders through email, messaging platforms, and other business systems.
• Maintain and update spreadsheets, databases, CRM records, trackers, and internal systems.
• Create, update, and organize SOPs, internal documentation, templates, and training resources.
• Assist with client onboarding, employee onboarding, and other coordination activities as needed.
• Prepare presentations, documents, reports, and other internal or client-facing materials.
• Support leadership and clients with administrative requests and special projects.
• Coordinate information and deliverables across multiple people or departments.
• Identify inefficiencies or problems and proactively recommend solutions.
• Learn and confidently use the different software platforms required by each client.
• Maintain a high level of accuracy, professionalism, confidentiality, and follow-through.
• Take ownership of assigned responsibilities and ensure tasks are completed accurately and on time.

Role Requirements

• 4+ years of virtual assistant, administrative, operations, executive support, or similar professional experience.
• 2+ years working with clients or companies from the United States, UK, Canada, or Australia.
• Must speak and write fluent English.
• Strong written and verbal communication skills.
• Experience managing calendars, scheduling, email communication, and follow-up.
• Experience working with spreadsheets, databases, CRMs, project management platforms, or similar business tools.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities in a remote environment.
• Must be comfortable communicating directly with clients and internal team members.
• Must be tech-savvy and comfortable learning new tools and systems.
• Must have a reliable backup internet connection.

Nice to have:

• Experience creating or maintaining SOPs, training materials, or internal documentation.
• Experience with recruiting, interviewing, onboarding, or employee training.
• Experience providing administrative or executive support to company leadership.
• Experience with tools such as Slack, Monday.com, Loom, QuickBooks, or similar platforms.

Perks & Benefits

Effective immediately

• 7 paid company holidays
• Company social events & game nights
• Bi-monthly team training

After 3 months

• 1 local holiday choice per year
• $100/year professional development allowance
• One-time $50 workspace reimbursement
• 10 days PTO / 3 sick days per year

After 1 year

• Healthcare reimbursement up to $50/month (eligible expenses)
• An additional one-time $50 workspace reimbursement
• Possible year-end bonus (company discretion)

Job Type: Full-time

Experience:

• administrative, operations, or executive support: 4 years (Required)
• working with clients from the USA, UK, CA, or AU: 2 years (Required)

Language:

• English (C1 level) (Required)

Work Location: Remote