Operations & Administrative Coordinator

We are looking for a reliable, proactive and organized Operations & Administrative Coordinator to support the day-to-day running of several tourism and travel-related projects.

This is a varied role for someone who enjoys getting things done, communicating with people, organizing information and helping wherever needed.

The position is remote-first, with occasional meetings in Sanur and occasional travel or in-person tasks when required.

Key Responsibilities

Administration & Operations

• Assist with BPJS administration and employee-related paperwork
• Help with job postings, recruitment administration and scheduling
• Maintain documents, records and internal information
• Assist with general coordination and follow-ups
• Help find and research suppliers, services, locations, agents and other resources when needed
• Assist with occasional office or operational requirements

Client Communication & Enquiries

• Respond to incoming enquiries via WhatsApp, email and other channels
• Communicate with clients and partners in a friendly, professional and helpful way
• Follow up on enquiries when needed
• Assist with basic sales and client coordination

Research & Data Management

• Research and contact tourism operators, agents, suppliers and other partners
• Maintain and update databases and contact lists
• Help keep database accurate and up to date
• Contact operators to request current rates, availability and other information
• Maintain and improve Excel and Google Sheets so information is clear, organized and easy to use

Meetings & Travel

• Attend occasional online and in-person meetings and take clear notes
• Keep track of follow-up actions after meetings
• Assist with booking flights, fast boats, accommodation and other travel arrangements
• Occasionally assist with in-person tasks or meetings in Bali or other destinations when required

Requirements

• Previous experience in administration, operations, customer service or a similar role

• Good written and spoken English

• Strong organizational skills and attention to detail

• Comfortable communicating with clients, suppliers and business partners

• Good computer skills and confidence using Google Workspace, Excel/Google Sheets and WhatsApp

• Able to research information independently and find solutions

• Able to work independently without needing constant supervision

• Reliable, responsive and willing to take ownership of tasks

• Comfortable handling a varied workload and switching between different tasks

Bonus Skills

• Experience in tourism, hospitality or travel

• Experience working with international clients

• Experience working with Excel or Google Sheets

What We're Looking For

We're looking for someone who is resourceful, proactive and practical.

You should be comfortable taking a task, figuring out what needs to be done and following it through without needing to be reminded at every step.

The role involves a mix of client communication, administration, research, coordination and general support. Being organized, responsive and willing to help with different types of tasks is more important than having a very specific background.

What We Offer

• IDR 4,000,000 monthly salary

• BPJS Kesehatan

• BPJS Ketenagakerjaan

• Remote-first working arrangement with occasional in-person appointments and meetings (mainly in Sanur and Denpasar)

• Flexible working environment

• Opportunity to grow with the business and take on more responsibility over time