Operations & Administrative Coordinator

Operations & Administrative Coordinator

Location: Sydney, NSW
Employment Type: Full-time
Salary: AUD 70,000–80,000 per annum, plus superannuation

About Shengsheng International

Shengsheng International is a specialist pharmaceutical and life sciences logistics company providing reliable, temperature-controlled supply chain solutions to clients around the world.

As our Australian business continues to grow, we are looking for a proactive and detail-oriented Operations & Administrative Coordinator to join our Sydney team. This is an operations-focused position with responsibility for supporting shipment coordination, day-to-day administration and basic finance-related processes.

Key ResponsibilitiesOperations and Logistics

• Coordinate day-to-day import, export and domestic shipments from order receipt through to final delivery.
• Liaise with customers, drivers, agents, couriers and internal teams to ensure collections and deliveries are completed accurately and on time.
• Prepare and check shipment documentation, operational records and delivery information.
• Coordinate temperature-controlled packaging, equipment and other shipment requirements in accordance with company SOPs and customer instructions.
• Provide customers and internal stakeholders with timely shipment updates.
• Monitor shipment progress and proactively follow up on delays, documentation issues or other operational exceptions.
• Maintain accurate records of packaging materials, equipment and operational inventory.
• Assist with hands-on warehouse and packaging activities when required.

Administrative Support

• Manage routine emails, phone enquiries, correspondence and document filing.
• Maintain organised and accurate electronic and physical records.
• Support the preparation of operational reports and internal documentation.
• Assist with general office administration, supplies and workplace coordination.
• Provide administrative support to the Sydney team as required.

Finance and Record Support

• Collect and organise invoices, receipts, supplier documents and expense records.
• Assist with checking operational charges and reconciling shipment-related expenses.
• Liaise with the finance team regarding supporting documents, billing information and payment records.
• Maintain accurate records for invoicing and internal cost tracking.

About You

• At least 1–3 years of relevant experience in logistics, freight forwarding, operations coordination, customer service or office administration.
• Previous experience in pharmaceutical, healthcare, cold-chain or time-critical logistics is advantageous but not essential.
• Strong written and verbal communication skills in English.
• Additional language skills, including Mandarin, are welcome but not essential.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and a strong sense of responsibility.
• Confident using Microsoft Office, particularly Outlook, Word and Excel.
• A practical, hands-on approach and willingness to support both office and operational activities.
• A valid Australian driver’s licence is desirable.
• Full working rights in Australia are required.

A qualification in logistics, supply chain management, business administration or a related discipline is desirable but not essential.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Experience:

• Freight Forwarding: 1 year (Preferred)
• Logistics Operations: 1 year (Preferred)
• import and export cold chain operation: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person