Operations & Billing Administrator

Operations & Billing Administrator | Temp to Perm for the right candidate | $40 - $45 / hour | Inner East

Your new company

An established national provider of technical maintenance and building services is seeking an Operations & Billing Administrator to join its Melbourne team. This is an excellent opportunity for someone who enjoys problem-solving, has strong attention to detail and wants to build a long-term career within a stable, growing organisation. The role will commence on a temporary basis with the view to becoming permanent for the right person.

Your new role
Supporting a busy service delivery environment, this role plays a key part in ensuring completed works are accurately captured, reviewed and billed in line with customer contracts. Working closely with Service Delivery Managers, Schedulers and operational teams, you'll be responsible for investigating job information, preparing invoices and ensuring the accuracy of operational and financial records.

Key Responsibilities

• Review completed service jobs and prepare customer invoices
• Investigate technician notes, materials used and supporting documentation to ensure billable items are captured correctly
• Identify missing costs, purchase information and chargeable works
• Create and process invoices through the ERP system
• Support Service Delivery Managers and operational teams with billing queries
• Raise purchase orders and process associated documentation
• Maintain accurate customer, contract and service records
• Monitor compliance with contractual billing requirements
• Assist with operational reporting and data accuracy
• Provide general administrative support across service and delivery functions

What you'll need to succeed

You may come from a background in service administration, contract administration or operations administration. I'm looking for someone who:

• Has experience creating invoices for services or contract-based work
• Understands how to interpret operational information and translate that into customer billing
• Enjoys investigating discrepancies and finding missing information
• Is comfortable working with numbers and performing basic calculations
• Has strong attention to detail and a high level of accuracy
• Communicates confidently with operational and administrative stakeholders
• Learns systems and processes quickly
• Is adaptable, approachable and willing to ask questions
• Brings a positive, team-focused attitude and enjoys working collaboratively

Experience Required

• Previous experience in a billing, service administration, contract administration or operations support role
• Exposure to ERP systems such as SAP or similar
• Strong administration and data entry skills
• Intermediate Microsoft Office skills, particularly Excel
• Experience supporting operational or service-based teams will be highly regarded

What you'll get in return

• Temp-to-perm opportunity with long-term career potential
• Join a supportive and collaborative national team
• Full training and onboarding provided
• Exposure to a large-scale service and operations environment
• Flexible start times within standard business hours
• Future hybrid work options following successful onboarding and training
• $40 - $45 / hour + super

Working Arrangements

This role is full-time and based in the Inner East. Employees are expected to work on-site during the initial training and onboarding period. Hybrid flexibility may be available in the future based on performance, capability and business requirements.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.